Welcome to
AwardWallet.com |
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I need to find out my membership number / ID for a particular award program, or change any of my personal preferences (such as my address, email, etc.) on any award programs, can AwardWallet help with that? |
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No. Award Wallet is not affiliated with any airlines, hotels or any other award programs and therefore does not have access to that information. It is your responsibility to know your award program numbers, ids, passwords etc. |
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http://awardwallet.com/faqs.php#2
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I just took a trip and need to apply for a frequent flyer program or add my new miles to a program that I am already participating in, can AwardWallet help? |
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No. AwardWallet.com cannot sign you up with an award program, nor can we add miles or points to your award programs. AwardWallet.com can help you keep track of your award program balances by logging on, on your behalf, to websites that have your balance information. We can not add miles to your program, only the owner of the award program can do that. You will need to contact the airline that you used for travel and request that they add the miles to your account. Then, use AwardWallet.com to keep track of your balances. AwardWallet.com is especially useful if you are participating in multiple award programs with different airlines, hotels, etc. |
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http://awardwallet.com/faqs.php#5
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I cannot check my current balance on an award program because I do not know my username or password, can AwardWallet help? |
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No. AwardWallet.com is designed to track your award program balances by logging on, on your behalf, to websites that have your balance information. We are not affiliated with those websites (i.e. www.delta.com, www.aa.com, etc.) in any way, so you need to resolve any account related issues directly with the provider of the award program. For example if you do not know how to login to American Airlines website to check your AAdvantage balance you need to go to www.aa.com and resolve this problem directly with them before you will be able to use AwardWallet.com. |
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http://awardwallet.com/faqs.php#8
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I have miles / points on different award programs, I would like to consolidate these miles / points into one award program, can AwardWallet.com help? |
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No. AwardWallet.com can not transfer miles between programs, even if the Award program allows transferring miles / points only the owner of the account can request such a transfer directly with the award program provider. |
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http://awardwallet.com/faqs.php#14
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Holiday Inn (Priority Club Rewards) reward program returns the following error: "There is a pending question in your profile that needs to be answered before AwardWallet will be able to retrieve the balance information." What am I missing? |
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Login to your Priority Club Rewards account and click on "View" link as follows:
Then answer the question that they are asking:
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http://awardwallet.com/faqs.php#23
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I added an award program to my profile and checking the balance returns an error. What am I doing wrong? |
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1. The number one reason for such error is invalid credentials. Before AwardWallet can retrieve your balance information you need to make sure that you can login to the provider’s website and see your balance. Here is how you can verify that you are entering valid credentials: go to AwardWallet and click on "Edit" link by the program in question. Then click on "Reveal password" right underneath your password field. At this point you will be prompted for your AwardWallet password. Type it in and click Reveal. At that point you should be seeing both your user name and password in clear text. Please verify that this is the user name and password that you use to login to the website in question.
2. If the provider's website is asking you some questions about your profile after you login, until you answer those questions, AwardWallet will not be able to check your balance.
3. If you chose to save your passwords locally, it is possible that you either deleted cookies or changed computers.
4. It is also possible that the provider’s website has changed and AwardWallet is not aware of it. If none of the above is true, please send a note to us and we will do our best to fix the issue. |
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http://awardwallet.com/faqs.php#9
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What is the difference between a regular account and account that was upgraded to AwardWallet Plus? |
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Regular Account |
AwardWallet Plus |
| Automatically track reward balances for unlimited number of reward programs |
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| Automatically track travel plans |
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| Allow sharing travel plans or reward balances |
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Notify when balances expire via email
(frequency: 90, 60, 30, and 7 days before expiration) |
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| Organize rewards into custom views |
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| Display extra reward account properties |
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| Display historical account balance changes chart |
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| Allow exporting award balances into Excel format |
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| Display expiration notice |
Up to 3 expirations |
Unlimited |
| Support AwardWallet development efforts |
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| Price |
FREE |
You get to choose |
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http://awardwallet.com/faqs.php#21
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I am new to AwardWallet.com, what are the benefits of using this site? |
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AwardWallet.com is designed for those people who travel. The main advantage of AwardWallet.com is that it can help you keep track of your award program balances by logging on, on your behalf, to websites that have your balance information. Most of the people using AwardWallet.com are those who travel frequently, therefore our forums and Award Program reviews can help you make the right decisions when you travel. |
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http://awardwallet.com/faqs.php#1
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How does AwardWallet.com ensure that my account information is secure? |
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We always use industry-standard encryption technologies when transferring and receiving customer's data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
All of your sensitive data is encrypted in our secure database. Whenever we transfer your passwords we use https secure protocol. We also give you the ability to store your passwords locally on your computer in a cookie. In our opinion this is not any more secure than storing your passwords in our database as most likely our database is better protected than your computer. There are also other advantages of storing your passwords in our database, for example we would be able to automatically check your balances for you and then send you a report with your balance changes. Finally, thousands of people have trusted us with their account information, our service is very mature (we launched our website in 2004) and the website is hosted and founded in the United States of America.
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http://awardwallet.com/faqs.php#10
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How do I add family members to my profile? |
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Many AwardWallet users track balances for their entire family. Some users (e.g. travel department in a company) track balances for their employees or customers. To do this you have two options:
1. Each family member or employee can register on AwardWallet and connect with desired administrator using our "Connections" feature. Just click on "Add Connections" to do this from the left menu. Once you are connected you can choose which programs or travel plans to share and what level of access you wish to grant.
2. If some of your family members or employees cannot register on AwardWallet you can just add names to your profile. To do so, go to your account balances page and click on "Add New Person" in the left menu, on the following pop up choose: "Just add a new name".
The first option is recommended by AwardWallet as this way a person may keep track of many reward programs and choose exactly what to share. Also if there are any problems with reward program account (password issues, lockout, etc.) then each person is responsible for maintaining his or her own reward programs. |
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http://awardwallet.com/faqs.php#22
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When I log in, I see changes that may have happened weeks or months ago as up or down arrows. I want to know what changed recently instead, can I do that? |
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There are two separate things here:
1. Right by your balance you may see the last change (+413) and arrow pointing up. So the last change that happened to your balance was +413 points. This could have happened a year ago or a week ago, it doesn't matter, we are just showing the last change. It has nothing to do with any future changes, it also has nothing to do with how recent this change is.
2. If an account is working properly (balance is getting checked with no problems) you will see a green check mark by the program; however, if this specific program was recently updated the checkmark will be inside blue "refresh arrows" indcating that a new balance posted within last 24 hours.
Also if you want to know more datails about your recently changed accounts just click on the "Recently Changed" tab in the interface. There you can look for accounts that have changed in the last 7 days or in the last 1 month.
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http://awardwallet.com/faqs.php#25
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How can I check the award miles in my account? |
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After you login you need to go to "My Award Programs". On this page you can navigate to "Add a New Program" on the left navigation menu. Choose an award program from the list to be added to your profile. Please note that before adding a program you need to know your user name and password from the frequent flyer program's website that provides your balance. If you can’t login to the website that provides the balance (i.e for Delta SkyMiles it would be http://www.delta.com) AwardWallet will not be able to retrieve the balance either. After you add an award program to your profile it will show up under the "My Award Programs" section. In there you can either click the "check" link to automatically retrieve the balance for just one program, or you can click "Check all accounts in this view" button to automatically check all award programs that have been added. Please note that if your login info is correct you can also use our auto-login feature, so that AwardWallet.com would automatically log you into the provider's website (i.e. www.delta.com). This way you can see any additional information about your account. The auto login feature is available on most of the award programs. |
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http://awardwallet.com/faqs.php#11
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When I use the AwardWallet auto-logon functionality I get the following warning: "This page contains both secure and nonsecure items. Do you want to display the nonsecure items." Why do I get this message? |
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This warning comes up due to the fact that the provider web site does not offer https protocol which is used for secure communications. AwardWallet.com always uses https protocol when handling your account information data for security reasons. However, during auto-logon we have to pass your username and password to the provider's website, if their website is less secure than AwardWallet.com you will receive such a warning. You can safely ignore it, as if you login interactively you will be using their website anyways which does not offer https protocol. |
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http://awardwallet.com/faqs.php#17
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I am using AwardWallet.com to track award program balances for all of my family members with just one profile on your site, and have hard time distinguishing between accounts. How should I do this? |
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After you added an award program to your profile you can follow the "edit" link, where you will be able to add a short comment to any given account (i.e. Mom’s account). |
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http://awardwallet.com/faqs.php#19
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If I don't renew my account will I just be downgraded from AwardWallet Plus? |
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Yes. None of your data will be deleted you will just be downgraded with an option to upgrade. |
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http://awardwallet.com/faqs.php#24
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