No. Award Wallet is not affiliated with any airlines, hotels or any other award programs and therefore does not have access to that information. It is your responsibility to know your award program numbers, ids, passwords etc.

No. AwardWallet.com cannot sign you up with an award program, nor can we add miles or points to your award programs. AwardWallet.com can help you keep track of your award program balances by logging on, on your behalf, to websites that have your balance information. We can not add miles to your program, only the owner of the award program can do that. You will need to contact the airline that you used for travel and request that they add the miles to your account. Then, use AwardWallet.com to keep track of your balances. AwardWallet.com is especially useful if you are participating in multiple award programs with different airlines, hotels, etc.

No. AwardWallet.com is designed to track your award program balances by logging on, on your behalf, to websites that have your balance information. We are not affiliated with those websites (i.e. www.delta.com, www.aa.com, etc.) in any way, so you need to resolve any account related issues directly with the provider of the award program. For example if you do not know how to login to American Airlines website to check your AAdvantage balance you need to go to www.aa.com and resolve this problem directly with them before you will be able to use AwardWallet.com.

For the most part - yes. Some types of accounts are not supported though.

American Airlines has contacted us and stated that we may not access its website on your behalf and that we may not store any of your American Airlines account data on our servers. As a result, in the coming weeks we will release a browser plugin which will enable you to check your balance and still display that balance along with the rest of your loyalty account balances; however, the data, such as your username, password, balance and any other attributes will only be stored in your browser so we will never have access to it. Also, this browser plugin will be accessing American Airlines website from your computer and not from our servers. With this approach there are pros and cons for you such as:

Pros:

• It is secure. Your password is stored in your browser extension encrypted; it is not stored in the cookies so you can clear your cookies without worrying about losing your password.
• We will support Google Chrome, Safari, Firefox and Internet Explorer.
• You get to tack your American Airlines account.

Cons:

• You won't be able to access your American Airlines account from your iPhone or Android as it is no longer stored on AwardWallet servers.
• The browser extension is not yet gathering all the data about your account, but support for more attributes will be coming up soon.
• The browser extension is not yet gathering your American Airlines itineraries.
• The browser extension is not yet collecting your account balance changes (historical data)
• If you sort all of your accounts by the date of expiration, your American Airlines expiration date would not be considered.
• We will not be able to send you an email notification about the expiration of your American Airlines miles as we won’t have access to that data.
• We will not be able to support all the versions of all known browsers with this browser extension, if your browser is not supported you either need to change your browser or not track American Airlines account.

If you wish to participate in a beta program to test the extension please subscribe via this page.

We will send you an email when we are ready for you to participate in the beta. Depending on how many volunteers we have we may not be able to invite everyone to limit the amount of support requests.

Please note that your American Airlines data will be removed from our servers on December 4, 2011. This will not have any impact on your actual American Airlines account or mileage balance.

No. AwardWallet.com can not transfer miles between programs, even if the Award program allows transferring miles / points only the owner of the account can request such a transfer directly with the award program provider.

Login to your Priority Club Rewards account and click on "View" link as follows:


Then answer the question that they are asking:

AwardWallet OneCard is a credit card sized plastic card with magnetic strip (which enables you to check in for your flights at airport kiosks ). The card will have your personal account numbers and program phone numbers printed on the front and back sides. The card can contain up to 30 different loyalty program accounts listed. We have two types of cards: gold and silver. Those AwardWallet members who have over 1 million miles and points will get a gold card and those who have fewer than 1 million miles and points will get a silver card. The cards will be shipped internationally as well as within United States via regular United States Postal Service. OneCard is given to anyone who donates or upgrades their AwardWallet account. If you already have Plus membership and donate, your Plus membership is automatically extended for another 6 months. You will get 1 OneCard credit if you donate $10, 3 credits for $25, 6 credits for $50, etc.

No, AwardWallet OneCard does not store any of your passwords so if you lose your card you only lose your account numbers, not the passwords.

AwardWallet.com is designed for those people who travel. The main advantage of AwardWallet.com is that it can help you keep track of your award program balances by logging on, on your behalf, to websites that have your balance information. Most of the people using AwardWallet.com are those who travel frequently, therefore our forums and Award Program reviews can help you make the right decisions when you travel.

We always use industry-standard encryption technologies when transferring and receiving customer's data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

All of your sensitive data is encrypted in our secure database. Whenever we transfer your passwords we use https secure protocol. We also give you the ability to store your passwords locally on your computer in a cookie. In our opinion this is not any more secure than storing your passwords in our database as most likely our database is better protected than your computer. There are also other advantages of storing your passwords in our database, for example we would be able to automatically check your balances for you and then send you a report with your balance changes. Finally, thousands of people have trusted us with their account information, our service is very mature (we launched our website in 2004) and the website is hosted and founded in the United States of America.

1. Indicates that the balance has changed in the last 24 hours
2. Shows more details about the program
3. Username used to login to the loyalty program website
4. Account Number
5. Indicates that the password is stored locally
6. Account Balance
7. Last balance change value
8. Shows if the last balance change was positive or negative
9. Balance expiration date
10. Shows that the balance is not being updated automatically by AwardWallet (not common)

We are experimenting with it. If you invite users and they join you get free upgrades for every 5 people who join, however there is more to it. If any of the people you invite pay us for AwardWallet upgrades, you will get bonus points in proportion to their contribution. If the people you invited don't pay us for upgrades you don't get any points. When you reach certain thresholds, we will convert those points into miles of your choice and deposit those points into your loyalty account.

After you login you need to go to "My Award Programs". On this page you can navigate to "Add a New Program" on the left navigation menu. Choose an award program from the list to be added to your profile. Please note that before adding a program you need to know your user name and password from the frequent flyer program's website that provides your balance. If you can’t login to the website that provides the balance (i.e for Delta SkyMiles it would be http://www.delta.com) AwardWallet will not be able to retrieve the balance either. After you add an award program to your profile it will show up under the "My Award Programs" section. In there you can either click the "check" link to automatically retrieve the balance for just one program, or you can click "Check all accounts in this view" button to automatically check all award programs that have been added. Please note that if your login info is correct you can also use our auto-login feature, so that AwardWallet.com would automatically log you into the provider's website (i.e. www.delta.com). This way you can see any additional information about your account. The auto login feature is available on most of the award programs.

No. AwardWallet is completely independent of any of the hotels, airlines or credit cards referenced herein and of any of the loyalty programs tracked or monitored using our services.

This warning comes up due to the fact that the provider web site does not offer https protocol which is used for secure communications. AwardWallet.com always uses https protocol when handling your account information data for security reasons. However, during auto-logon we have to pass your username and password to the provider's website, if their website is less secure than AwardWallet.com you will receive such a warning. You can safely ignore it, as if you login interactively you will be using their website anyways which does not offer https protocol.

After you added an award program to your profile you can follow the "edit" link, where you will be able to add a short comment to any given account (i.e. Mom’s account).

No.

Yes. None of your data will be deleted you will just be downgraded with an option to upgrade.

AwardWallet Business interface is designed for our business clients, while AwardWallet.com is designed for individual members to track personal programs for themselves and for their family members. Via the http://business.AwardWallet.com interface you can:

1. Track corporate loyalty programs such as American Airlines Business ExtrAA or Delta (SkyBonus Corporate) programs.
2. HAve many linked users under your profile. While regular Awardwallet.com interface is not designed to support hundreds or thousands of linked accounts business interface is designed just for that. You can link a business account with travelers who use regular AwardWallet interface and choose what information needs to be shared. For example travelers may choose to only share their reward account numbers or they may lat the business account to completely administer and monitor their reward accounts.
3. Business interface has a unique view where accounts are grouped by loyalty program, so if you have 100 travelers in your profile who have a delta account all of their accounts will be grouped into a single Delta account entry showing you a pie chart breakdown of mile ownership.
4. Business interface lets you track individual users travel plans easier with an interactive map of where users are going to be at a point in time.
5. You can schedule an export of your account information in a csv format from your business interface to your corporate network for other types of reporting.
6. As our interface grows we will be adding more business specific features to this http://business.AwardWallet.com/ interface.

A business account can be registered from scratch via:

https://business.awardwallet.com/?Register=1

Or if you have a personal account on AwardWallet you can create a business account linked to your personal account so that you would be able to use the same credentials to login to a business account and to your personal account. To do that please follow this link:

http://awardwallet.com/agent/convertToBusiness.php?Start=1

This feature is only available to business accounts (http://business.AwardWallet.com). If you have an AwardWallet Business account then you can schedule your accounts to be imported via the following wget script:

wget --post-data='u=XXXXX&p=XXXXX&type=csv' -O AwardWalletAccounts.csv http://business.awardwallet.com/account/accountExporter.php

Where XXXXX needs to be replaced with your username and password.