Southwest Airlines blocks AwardWallet

Southwest Airlines blocks AwardWallet

Seat availability, redemption opportunities, elite status, destinations, etc.

Re: Southwest Airlines blocks AwardWallet

Postby SiteAdmin » Thu Mar 03, 2011 10:05 am

Thanks, I've just upgraded your account.
User avatar
SiteAdmin
 
Posts: 1163
Joined: Wed Dec 31, 1969 4:00 pm
Location: Princeton, NJ

Re: Southwest Airlines blocks AwardWallet

Postby IndianGuru » Sun Mar 13, 2011 8:03 pm

IndianGuru
 
Posts: 2
Joined: Sun Jan 23, 2011 3:31 am
Location: India

Re: Southwest Airlines blocks AwardWallet

Postby IndianGuru » Wed Mar 16, 2011 4:53 pm

IndianGuru
 
Posts: 2
Joined: Sun Jan 23, 2011 3:31 am
Location: India

Re: Southwest Airlines blocks AwardWallet

Postby jerel2u » Wed Jun 15, 2011 5:24 pm

jerel2u
 
Posts: 1
Joined: Wed Jun 15, 2011 12:31 pm

Re: Southwest Airlines blocks AwardWallet

Postby SiteAdmin » Sun Jun 19, 2011 10:41 am

Thank you!
User avatar
SiteAdmin
 
Posts: 1163
Joined: Wed Dec 31, 1969 4:00 pm
Location: Princeton, NJ

Re: Southwest Airlines blocks AwardWallet

Postby brettpschultz » Mon Aug 15, 2011 10:07 am

Got my response from Southwest:

Dear Brett,

Thank you for your e-mail. We appreciate the opportunity to respond to your concerns.

We regret your disappointment that Southwest does not participate with third party companies who offer frequent flyer information on their web sites. Our reasoning lies in the fact that we can only safeguard our program by keeping our Customers' points and Awards within our own internal system. While the aggregator site's intentions may be genuine, by allowing them to have access to Rapid Rewards Members' account information, we could potentially jeopardize not only our program's integrity, but our Members' personal information. Nonetheless, we understand your frustration in our decision; please know your concerns included in our monthly summary, which is distributed among Senior Leadership.

We look forward to the opportunity to welcome you onboard one of our LUV jets again soon.


Sincerely,

Scott, Southwest Airlines

The file reference number for your e-mail is 22587927755.
brettpschultz
 
Posts: 1
Joined: Tue Aug 02, 2011 2:34 pm

Re: Southwest Airlines blocks AwardWallet

Postby lplitwin » Sat Aug 27, 2011 11:05 am

lplitwin
 
Posts: 1
Joined: Tue Aug 02, 2011 6:34 pm

Re: Southwest Airlines blocks AwardWallet

Postby SiteAdmin » Sat Aug 27, 2011 1:34 pm

thanks for writing!
User avatar
SiteAdmin
 
Posts: 1163
Joined: Wed Dec 31, 1969 4:00 pm
Location: Princeton, NJ

Re: Southwest Airlines blocks AwardWallet

Postby thomasneu » Sat Sep 03, 2011 10:01 am

Here is what I wrote.. but I'm sure I'll get the same standard response as everyone else. But no harm in trying..

I am a loyal member of Southwest's Frequent Flyer program, but the fact that you don't allow third party companies such as Award Wallet to access MY account is not in the best interest of your customers. I've seen the standard replies that you've sent to others, but I truly hope that you will reconsider.
thomasneu
 
Posts: 1
Joined: Tue Nov 17, 2009 9:11 am

Re: Southwest Airlines blocks AwardWallet

Postby SiteAdmin » Sat Sep 03, 2011 4:23 pm

Thank you ;)
User avatar
SiteAdmin
 
Posts: 1163
Joined: Wed Dec 31, 1969 4:00 pm
Location: Princeton, NJ

Re: Southwest Airlines blocks AwardWallet

Postby btrang » Mon Nov 07, 2011 6:27 am

I just sent this:

I have just signed up for your Rapid Rewards program and am disappointed to find out that I cannot access my Rapid Rewards information via AwardWallet.com, which is a website that I use to track all my Miles/Rewards across multiple programs. I request that you reconsider your policy to allow sites such as AwardWallet access to account information when the account holder permits it. It would be a great convenience.
btrang
 
Posts: 1
Joined: Thu Sep 30, 2010 5:05 am

Re: Southwest Airlines blocks AwardWallet

Postby SiteAdmin » Fri Nov 11, 2011 8:39 am

Thank you!
User avatar
SiteAdmin
 
Posts: 1163
Joined: Wed Dec 31, 1969 4:00 pm
Location: Princeton, NJ

Re: Southwest Airlines blocks AwardWallet

Postby mattmikus » Tue Dec 27, 2011 9:55 am

Every person helps (or at least I'd like to believe)...

"I have been a Rapid Rewards member for quite a few years now, and I've been very happy with the level of customer service Southwest has provided. However, I'm also very disappointed that Southwest does not allow AwardWallet to access my Rapid Rewards data. I feel that I should be allowed to say who has access to my information. Please add me to the list of people who are disappointed with Southwest for not allowing sites like AwardWallet to access our information.

Matt
RR# ---------"
mattmikus
 
Posts: 2
Joined: Tue Apr 13, 2010 11:44 am

Re: Southwest Airlines blocks AwardWallet

Postby mattmikus » Tue Dec 27, 2011 11:17 am

"Dear Matt,

Thanks for contacting us. We appreciate the opportunity to respond.

We regret your disappointment that Southwest does not participate with third party companies who offer frequent flyer information on their web sites. Our reasoning lies in the fact that we can only safeguard a safe and secure program by keeping our Customers' points and Awards within our own internal system. While Award Wallet's intentions may be genuine, by allowing them to have access to Rapid Rewards Members' account information, we could potentially jeopardize not only our program's integrity, but our Members' personal information. Nonetheless, we understand your frustration in our decision; please know your concerns have been logged in our system.

Your support, patronage, and confidence are very important to us, and we look forward to seeing you onboard again soon; meanwhile, here's wishing you and yours a New Year of joy, togetherness, and LUV (SWA style, of course).



Sincerely,

Will, Southwest Airlines"
mattmikus
 
Posts: 2
Joined: Tue Apr 13, 2010 11:44 am

Re: Southwest Airlines blocks AwardWallet

Postby paulxiaoma » Sat Dec 31, 2011 1:31 am

Given the success of the AA plugin- can we expect some form of implementation for SW in the future?
paulxiaoma
 
Posts: 2
Joined: Wed Aug 31, 2011 12:23 pm

Re: Southwest Airlines blocks AwardWallet

Postby travellight » Wed Jan 11, 2012 11:48 am

travellight
 
Posts: 1
Joined: Wed Jan 11, 2012 11:41 am

Re: Southwest Airlines blocks AwardWallet

Postby SiteAdmin » Thu Jan 12, 2012 4:48 pm

Hehe, let us fight one major airline at a time ;)
User avatar
SiteAdmin
 
Posts: 1163
Joined: Wed Dec 31, 1969 4:00 pm
Location: Princeton, NJ

Re: Southwest Airlines blocks AwardWallet

Postby whttiger25 » Tue Mar 06, 2012 12:47 pm

Dear Jonathan,

Thanks for contacting us with your Rapid Rewards inquiry. We welcome the opportunity to respond.

We regret your disappointment that Southwest does not participate with third party companies who offer frequent flyer information on their web sites. Our reasoning lies in the fact that we can only safeguard a safe and secure program by keeping our Customers' points and Awards within our own internal system. While Award Wallet's intentions may be genuine, by allowing them to have access to Rapid Rewards Members' account information, we could potentially jeopardize not only our program's integrity, but our Members' personal information. Nonetheless, we understand your frustration in our decision; please know your concerns have been logged in our system.

Once again, thank you for your suggestion. We appreciate your patronage and look forward to welcoming you onboard again soon.

Sincerely,

Paula, Southwest Airlines

The file reference number for your e-mail is 26173376605.
whttiger25
 
Posts: 3
Joined: Mon Feb 27, 2012 6:23 pm

Re: Southwest Airlines blocks AwardWallet

Postby kingrussian1 » Tue Jul 03, 2012 9:23 am

Dear _______,

We regret your disappointment that Southwest does not participate with third party companies who offer frequent flyer information on their web sites. Our reasoning lies in the fact that we can only safeguard a secure program by keeping our Customers' points and Awards within our own internal system. While Award Wallet's intentions may be genuine, by allowing them to have access to Rapid Rewards Members' account information, we could potentially jeopardize not only our program's integrity, but our Members' personal information. Nonetheless, we understand your frustration in our decision; please know your concerns have been logged in our system.

Sincerely,

Jake, Southwest Airlines

The file reference number for your e-mail is 282*****126.
kingrussian1
 
Posts: 1
Joined: Thu Jun 14, 2012 1:05 pm

Re: Southwest Airlines blocks AwardWallet

Postby MilesChiGuy » Sat Oct 05, 2013 6:47 pm

MilesChiGuy
 
Posts: 4
Joined: Sun Jul 24, 2011 6:50 pm

PreviousNext

Return to Award Programs

Who is online

Users browsing this forum: No registered users and 0 guests

cron