Award Program
Average Ratings

American Airlines (AAdvantage)

Based on
33 reviews
Ability to earn points [ ? ]
(4)
Ease of points redemption [ ? ]
(4)
Flexibility when redeeming points [ ? ]
(4)
Partners in Program [ ? ]
(4)
Elite Level Benefits [ ? ]
(4)
Online Services [ ? ]
(4)
Customer Service [ ? ]
(4)

AwardWallet Member Reviews
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02/05/2018 (Above Average)
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AA does seem to have increased award space this year
0 of 0 people found this review useful
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Ability to earn points [ ? ]
(5)
Ease of points redemption [ ? ]
(4)
Flexibility when redeeming points [ ? ]
(3)
Partners in Program [ ? ]
(3)
Elite Level Benefits [ ? ]
(5)
Online Services [ ? ]
(2)
Customer Service [ ? ]
(5)
07/21/2017 (Above Average)
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So far so good
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Ability to earn points [ ? ]
(4)
Ease of points redemption [ ? ]
(4)
Flexibility when redeeming points [ ? ]
(4)
Partners in Program [ ? ]
(4)
Elite Level Benefits [ ? ]
(4)
Online Services [ ? ]
(4)
Customer Service [ ? ]
(5)
02/22/2017 (Average)
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They were fine, but the dollar requirements are over the top and make the program so confusing it's just not worth using when you can credit everything to Alaska and it makes complete sense.
0 of 0 people found this review useful
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Ability to earn points [ ? ]
(2)
Ease of points redemption [ ? ]
(2)
Flexibility when redeeming points [ ? ]
N/A
Partners in Program [ ? ]
(4)
Elite Level Benefits [ ? ]
(4)
Online Services [ ? ]
(4)
Customer Service [ ? ]
(2)
09/12/2016 (Below Average)
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No review was added.
0 of 0 people found this review useful
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Ability to earn points [ ? ]
(4)
Ease of points redemption [ ? ]
(4)
Flexibility when redeeming points [ ? ]
(1)
Partners in Program [ ? ]
(1)
Elite Level Benefits [ ? ]
(1)
Online Services [ ? ]
(1)
Customer Service [ ? ]
(1)
05/03/2016 (Outstanding)
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THE MOST WONDERFUL WEBSITE.
1 of 1 people found this review useful
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Ability to earn points [ ? ]
(5)
Ease of points redemption [ ? ]
(5)
Flexibility when redeeming points [ ? ]
(5)
Partners in Program [ ? ]
(5)
Elite Level Benefits [ ? ]
(5)
Online Services [ ? ]
(5)
Customer Service [ ? ]
(5)
01/16/2016 (Poor)
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Program not only refuses giving credit where credit is due, but also is not above blatantly stealing from members - for miles that have been paid for with $
0 of 0 people found this review useful
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Ability to earn points [ ? ]
N/A
Ease of points redemption [ ? ]
N/A
Flexibility when redeeming points [ ? ]
N/A
Partners in Program [ ? ]
N/A
Elite Level Benefits [ ? ]
N/A
Online Services [ ? ]
N/A
Customer Service [ ? ]
N/A
09/29/2015 dsfgdfgdsfg, 1273 (Poor)
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test fase
1 of 7 people found this review useful
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Ability to earn points [ ? ]
N/A
Ease of points redemption [ ? ]
N/A
Flexibility when redeeming points [ ? ]
N/A
Partners in Program [ ? ]
N/A
Elite Level Benefits [ ? ]
N/A
Online Services [ ? ]
N/A
Customer Service [ ? ]
N/A
12/01/2011 250 (Above Average)
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Excellent program to collect miles. Ability to use miles at any time (higher mileage level, but can book as long as full fare inventory available). Booking flights on other airlines is difficult. cannot be done online. Using upgrade awards on other airlines is difficult, i.e. when flying AA and onnecting onto a BA (short haul) flight, the mileage upgrade only applies to the AA segment!

Exec Plat benefits are almost perfect. However, they do not fully apply when connecting in London (e.g. priority lanes cannot be used in T3 and T5)!

Airline partners are not the best (except BA, CX, QF).
13 of 16 people found this review useful
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Ability to earn points [ ? ]
(5)
Ease of points redemption [ ? ]
(4)
Flexibility when redeeming points [ ? ]
(4)
Partners in Program [ ? ]
(4)
Elite Level Benefits [ ? ]
(5)
Online Services [ ? ]
(4)
Customer Service [ ? ]
(5)
10/13/2011 (Poor)
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I think American Airlines is really trying hard to provide excellent rewards to flyers. American Airlines tickets are the cheapest!
8 of 24 people found this review useful
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Ability to earn points [ ? ]
N/A
Ease of points redemption [ ? ]
N/A
Flexibility when redeeming points [ ? ]
N/A
Partners in Program [ ? ]
N/A
Elite Level Benefits [ ? ]
N/A
Online Services [ ? ]
N/A
Customer Service [ ? ]
N/A
10/13/2011 Cypress, CA (Outstanding)
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I am EXEC PlAT and have realistic expectations.

AA does more things better for me with the cities they fly, travel times and EXEC PLT benefits than anyone else. Are they perfect? no, but either is anyone else.

Remember, no one is perfect. Expections are important so understand, they are in this to make a profit, so play the systems to make your own benefits, but remember, if you try to game the system, they stop good programs and we all lose.
No, I don't work for American.
14 of 17 people found this review useful
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Ability to earn points [ ? ]
(5)
Ease of points redemption [ ? ]
(4)
Flexibility when redeeming points [ ? ]
(5)
Partners in Program [ ? ]
(4)
Elite Level Benefits [ ? ]
(5)
Online Services [ ? ]
(5)
Customer Service [ ? ]
(4)
08/28/2011 (Above Average)
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No review was added.
3 of 8 people found this review useful
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Ability to earn points [ ? ]
(5)
Ease of points redemption [ ? ]
(4)
Flexibility when redeeming points [ ? ]
(3)
Partners in Program [ ? ]
(5)
Elite Level Benefits [ ? ]
(5)
Online Services [ ? ]
(3)
Customer Service [ ? ]
(4)
07/01/2011 (Above Average)
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No review was added.
2 of 7 people found this review useful
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Ability to earn points [ ? ]
(4)
Ease of points redemption [ ? ]
(4)
Flexibility when redeeming points [ ? ]
(4)
Partners in Program [ ? ]
(4)
Elite Level Benefits [ ? ]
(4)
Online Services [ ? ]
(5)
Customer Service [ ? ]
(4)
04/14/2011 (Below Average)
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No review was added.
2 of 8 people found this review useful
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Ability to earn points [ ? ]
(3)
Ease of points redemption [ ? ]
(3)
Flexibility when redeeming points [ ? ]
(2)
Partners in Program [ ? ]
(2)
Elite Level Benefits [ ? ]
(3)
Online Services [ ? ]
(3)
Customer Service [ ? ]
(1)
09/01/2010 (Outstanding)
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No review was added.
2 of 10 people found this review useful
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Ability to earn points [ ? ]
(5)
Ease of points redemption [ ? ]
(5)
Flexibility when redeeming points [ ? ]
(5)
Partners in Program [ ? ]
(5)
Elite Level Benefits [ ? ]
(5)
Online Services [ ? ]
(4)
Customer Service [ ? ]
(5)
07/13/2010 Austin, TX (Outstanding)
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No review was added.
2 of 9 people found this review useful
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Ability to earn points [ ? ]
(5)
Ease of points redemption [ ? ]
(4)
Flexibility when redeeming points [ ? ]
(3)
Partners in Program [ ? ]
(5)
Elite Level Benefits [ ? ]
(5)
Online Services [ ? ]
(5)
Customer Service [ ? ]
(5)
06/23/2010 melbourne, FL (Above Average)
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No review was added.
5 of 17 people found this review useful
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Ability to earn points [ ? ]
(1)
Ease of points redemption [ ? ]
(3)
Flexibility when redeeming points [ ? ]
(3)
Partners in Program [ ? ]
(5)
Elite Level Benefits [ ? ]
N/A
Online Services [ ? ]
(5)
Customer Service [ ? ]
(5)
04/29/2010 (Above Average)
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AA is trying hard, ok you can make many milles but what kind of place do they operate? The first service is excellent but the seat and food are from the 80's. Last flight fron NY to LA in an 20 year old plane, I was thinking I really need to stop flying with them: safety? probably ok they are serious people, no personal screen, PC plug out of order, seat 10years old minimum and for the last the food: chicken salad or beef something...glups worst in class...
If you want some miles let's go, if you care about your own confort find another airline
7 of 13 people found this review useful
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Ability to earn points [ ? ]
(5)
Ease of points redemption [ ? ]
(3)
Flexibility when redeeming points [ ? ]
(4)
Partners in Program [ ? ]
(5)
Elite Level Benefits [ ? ]
(5)
Online Services [ ? ]
(3)
Customer Service [ ? ]
(3)
03/12/2010 (Above Average)
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No review was added.
1 of 7 people found this review useful
Was this review helpful to you?
Ability to earn points [ ? ]
(4)
Ease of points redemption [ ? ]
(4)
Flexibility when redeeming points [ ? ]
(4)
Partners in Program [ ? ]
(2)
Elite Level Benefits [ ? ]
(5)
Online Services [ ? ]
(2)
Customer Service [ ? ]
(5)
02/07/2010 (Outstanding)
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No review was added.
2 of 8 people found this review useful
Was this review helpful to you?
Ability to earn points [ ? ]
(5)
Ease of points redemption [ ? ]
(5)
Flexibility when redeeming points [ ? ]
(5)
Partners in Program [ ? ]
(3)
Elite Level Benefits [ ? ]
(4)
Online Services [ ? ]
(5)
Customer Service [ ? ]
(5)
01/14/2010 (Below Average)
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How exactly are they "partners" with BA if a flight on BA does not get mileage credit? Apparently trans-atlantic flights do not count toward your mileage. It's almost 7000 miles that I now have to open a BA FFP for, which is less than ideal.

United Mileage Plus is so much better, so much more flexible and easily gives you credit for every flight on its partner airlines. I think this restriction on AA is bogus.
7 of 16 people found this review useful
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Ability to earn points [ ? ]
(1)
Ease of points redemption [ ? ]
(2)
Flexibility when redeeming points [ ? ]
(2)
Partners in Program [ ? ]
(1)
Elite Level Benefits [ ? ]
(4)
Online Services [ ? ]
(2)
Customer Service [ ? ]
(1)