Award Program
Average Ratings

JetBlue Airways (trueBlue)

Based on
12 reviews
Ability to earn points [ ? ]
(3)
Ease of points redemption [ ? ]
(3)
Flexibility when redeeming points [ ? ]
(2)
Partners in Program [ ? ]
(2)
Elite Level Benefits [ ? ]
(2)
Online Services [ ? ]
(4)
Customer Service [ ? ]
(4)

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01/27/2016 (Outstanding)
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No review was added.
0 of 0 people found this review useful
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Ability to earn points [ ? ]
(4)
Ease of points redemption [ ? ]
(5)
Flexibility when redeeming points [ ? ]
(4)
Partners in Program [ ? ]
(4)
Elite Level Benefits [ ? ]
(5)
Online Services [ ? ]
(5)
Customer Service [ ? ]
(5)
11/27/2011 (Below Average)
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I love the planes, the service, but I have to say that's about it. Their customer service became the worst, their points system is worthless - unless you are able to take their flight at least once a year, your points expire in 12 months, or you have to have JetBlue AmEx and use it regularly, which will prevent points expiration. Please note that purchasing miles or shopping through JetBlue online shopping mall will not renew your miles (unlike most programs). I just did this mistake and not only lost the points I already had, but lost the money on the points I paid for to prevent old points from expiration... What can I say? I feel cheated...
15 of 24 people found this review useful
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Ability to earn points [ ? ]
(1)
Ease of points redemption [ ? ]
(2)
Flexibility when redeeming points [ ? ]
(1)
Partners in Program [ ? ]
(1)
Elite Level Benefits [ ? ]
(1)
Online Services [ ? ]
(4)
Customer Service [ ? ]
(1)
07/13/2010 Austin, TX (Average)
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8 of 18 people found this review useful
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Ability to earn points [ ? ]
N/A
Ease of points redemption [ ? ]
N/A
Flexibility when redeeming points [ ? ]
N/A
Partners in Program [ ? ]
(1)
Elite Level Benefits [ ? ]
N/A
Online Services [ ? ]
(4)
Customer Service [ ? ]
(5)
06/21/2010 FL (Average)
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True Blue points accumulated do not expire as long as you fly JetBlue once a year.
8 of 18 people found this review useful
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Ability to earn points [ ? ]
(3)
Ease of points redemption [ ? ]
(4)
Flexibility when redeeming points [ ? ]
(3)
Partners in Program [ ? ]
(2)
Elite Level Benefits [ ? ]
(2)
Online Services [ ? ]
(4)
Customer Service [ ? ]
(3)
04/23/2010 (Average)
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They told us back in Nov 2009 that they were unveiling a new, improved TruBlue Program. They lied. It is much worse than before.

They have now made their mileage redemption rates similar to other airlines. Nothing wrong with that. But here's the scam: you earn miles according to how much you spend. So let's take a coast-coast trip as an example. Let's say you spend $500 for a roundtrip.

You spend $500, but you would have flown 5000 miles.
Other airlines give you 5000 miles, JetBlue now give you 500 (or 1000 if you book online). Plus here's the kicker - points expire after 1 year.
12 of 21 people found this review useful
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Ability to earn points [ ? ]
(1)
Ease of points redemption [ ? ]
(3)
Flexibility when redeeming points [ ? ]
(3)
Partners in Program [ ? ]
(1)
Elite Level Benefits [ ? ]
N/A
Online Services [ ? ]
(4)
Customer Service [ ? ]
(3)
10/31/2009 Huntington Beach, CA (Above Average)
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Rules change, have missed my share of flights, and every time I call, or at counter it is something different, and get run around. And when once got cut off on phone call, and called back they saw notes that I was cut off, and still didn't do what that person was going to do, and another time was told could stand by at nearby airport, but had to buy new ticket and was obvious agent told me this, had note from her on flight to call on, and they apologized said she be talked to, but yet was charged a new ticket the day of flight. BUT have wrote to customer service and didn't let up and they corrected it even better then expected, but had to keep following up.
8 of 16 people found this review useful
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Ability to earn points [ ? ]
(5)
Ease of points redemption [ ? ]
(4)
Flexibility when redeeming points [ ? ]
(3)
Partners in Program [ ? ]
(3)
Elite Level Benefits [ ? ]
(1)
Online Services [ ? ]
(5)
Customer Service [ ? ]
(4)
12/04/2007 Portland (Below Average)
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What a shame their mileage program sucks so badly. Great airplanes and good service!
11 of 19 people found this review useful
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Ability to earn points [ ? ]
(3)
Ease of points redemption [ ? ]
(1)
Flexibility when redeeming points [ ? ]
(1)
Partners in Program [ ? ]
(1)
Elite Level Benefits [ ? ]
(1)
Online Services [ ? ]
(4)
Customer Service [ ? ]
(3)
09/13/2006 Monterey Park (Average)
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All points expire after a year. Worthless for most people...
11 of 22 people found this review useful
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Ability to earn points [ ? ]
(3)
Ease of points redemption [ ? ]
(1)
Flexibility when redeeming points [ ? ]
(1)
Partners in Program [ ? ]
(3)
Elite Level Benefits [ ? ]
(1)
Online Services [ ? ]
(5)
Customer Service [ ? ]
(4)
09/10/2006 Rochester, NY (Below Average)
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Jet Blue is a wonderful airline, but their reward program stinks. Expiring points are useless. I have redeemed thousands of frequent flyer miles on other airlines, but nothing on Jet Blue.
16 of 28 people found this review useful
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Ability to earn points [ ? ]
(1)
Ease of points redemption [ ? ]
(1)
Flexibility when redeeming points [ ? ]
(1)
Partners in Program [ ? ]
(1)
Elite Level Benefits [ ? ]
(1)
Online Services [ ? ]
(3)
Customer Service [ ? ]
(4)
09/06/2006 scotch plains, NJ (Below Average)
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Jetblue's a great airline, but their frequent flier program is a bit stingy, since all points expire after one year. Also, no partner benefits to speak of.
13 of 23 people found this review useful
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Ability to earn points [ ? ]
(2)
Ease of points redemption [ ? ]
(1)
Flexibility when redeeming points [ ? ]
N/A
Partners in Program [ ? ]
(1)
Elite Level Benefits [ ? ]
N/A
Online Services [ ? ]
N/A
Customer Service [ ? ]
(5)
11/28/2005 Boston (Above Average)
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No review was added.
14 of 23 people found this review useful
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Ability to earn points [ ? ]
(4)
Ease of points redemption [ ? ]
N/A
Flexibility when redeeming points [ ? ]
N/A
Partners in Program [ ? ]
(3)
Elite Level Benefits [ ? ]
N/A
Online Services [ ? ]
(5)
Customer Service [ ? ]
(5)
07/11/2005 Amherst, NY (Average)
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No review was added.
9 of 18 people found this review useful
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Ability to earn points [ ? ]
(3)
Ease of points redemption [ ? ]
(4)
Flexibility when redeeming points [ ? ]
(4)
Partners in Program [ ? ]
N/A
Elite Level Benefits [ ? ]
(3)
Online Services [ ? ]
(3)
Customer Service [ ? ]
(3)