Award Program
Average Ratings

Lufthansa (Miles and More)

Based on
15 reviews
Ability to earn points [ ? ]
(3)
Ease of points redemption [ ? ]
(4)
Flexibility when redeeming points [ ? ]
(4)
Partners in Program [ ? ]
(4)
Elite Level Benefits [ ? ]
(3)
Online Services [ ? ]
(3)
Customer Service [ ? ]
(3)

AwardWallet Member Reviews
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12/24/2015 (Above Average)
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No review was added.
0 of 0 people found this review useful
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Ability to earn points [ ? ]
(4)
Ease of points redemption [ ? ]
(5)
Flexibility when redeeming points [ ? ]
(4)
Partners in Program [ ? ]
(5)
Elite Level Benefits [ ? ]
(4)
Online Services [ ? ]
(3)
Customer Service [ ? ]
(4)
11/17/2011 250 (Average)
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Performing upgrades online is very simple and an excellent service.

Customer Service is very bad, hence I have rated a "1". Contacting them via e-mail is impossible. When requesting credit for mileage, you cannot e-mail them the information. Instead (and inspite they have all the tkt information on an offline database), you have to FAX (yes: FAX, not e-mail) them the receipts.
15 of 25 people found this review useful
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Ability to earn points [ ? ]
(3)
Ease of points redemption [ ? ]
(4)
Flexibility when redeeming points [ ? ]
(3)
Partners in Program [ ? ]
(5)
Elite Level Benefits [ ? ]
(3)
Online Services [ ? ]
(2)
Customer Service [ ? ]
(1)
09/24/2011 Moscow, 203 (Outstanding)
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No review was added.
7 of 21 people found this review useful
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Ability to earn points [ ? ]
(5)
Ease of points redemption [ ? ]
(5)
Flexibility when redeeming points [ ? ]
(5)
Partners in Program [ ? ]
(5)
Elite Level Benefits [ ? ]
N/A
Online Services [ ? ]
(5)
Customer Service [ ? ]
(5)
08/01/2011 (Average)
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They are making it really difficult to redeem your points. Even if you book 1/2 year in advance. E.g. I was told by Air Canada(Miles&More partner airline)that there are no seats available, but you can pay for one - which I finally were obliged to do
12 of 22 people found this review useful
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Ability to earn points [ ? ]
(5)
Ease of points redemption [ ? ]
(1)
Flexibility when redeeming points [ ? ]
(1)
Partners in Program [ ? ]
(4)
Elite Level Benefits [ ? ]
N/A
Online Services [ ? ]
(3)
Customer Service [ ? ]
(2)
12/15/2010 (Above Average)
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Bad earning ability if you're only flying in cheap booking classes.
11 of 21 people found this review useful
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Ability to earn points [ ? ]
(4)
Ease of points redemption [ ? ]
(4)
Flexibility when redeeming points [ ? ]
(3)
Partners in Program [ ? ]
(4)
Elite Level Benefits [ ? ]
(5)
Online Services [ ? ]
(4)
Customer Service [ ? ]
(5)
07/22/2010 Moscow, 203 (Outstanding)
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No review was added.
7 of 22 people found this review useful
Was this review helpful to you?
Ability to earn points [ ? ]
(5)
Ease of points redemption [ ? ]
(5)
Flexibility when redeeming points [ ? ]
(5)
Partners in Program [ ? ]
(5)
Elite Level Benefits [ ? ]
N/A
Online Services [ ? ]
(5)
Customer Service [ ? ]
(4)
07/17/2010 (Outstanding)
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If you live in Germany and fly in premium classes, this is currently one of the best programs you can find. Lots of opportunities to earn miles, several promotions on the ground (eg newspapers) that allow you to accumulate miles required very quickly. It is not worth collecting miles on cheap tickets and I would never spend miles on a Y ticket.
12 of 21 people found this review useful
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Ability to earn points [ ? ]
(5)
Ease of points redemption [ ? ]
(5)
Flexibility when redeeming points [ ? ]
(5)
Partners in Program [ ? ]
(5)
Elite Level Benefits [ ? ]
(4)
Online Services [ ? ]
(5)
Customer Service [ ? ]
(5)
07/06/2010 (Above Average)
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Good program, several ways to earn miles beyond flying, good status recognition and award availability. Weak point are the high taxes on award tickets, as fuel surcharges apply.
13 of 22 people found this review useful
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Ability to earn points [ ? ]
(4)
Ease of points redemption [ ? ]
(5)
Flexibility when redeeming points [ ? ]
(5)
Partners in Program [ ? ]
(5)
Elite Level Benefits [ ? ]
(4)
Online Services [ ? ]
(4)
Customer Service [ ? ]
(4)
08/05/2009 Ashland, MA (Above Average)
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Unless you live in Europe or fly Luthansa a lot, I wouldn't bother. I used to collect these miles, but they seemed to expire much faster than other programs (could be my imagination). Then when I desperately tried to use them before they expired (and I could book well in advance), I couldn't find a single trip on any airline that I could use. I felt it was pretty worthless. Go with Air Canada or ANYONE else in the Star Alliance than Lufthansa.
20 of 33 people found this review useful
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Ability to earn points [ ? ]
(5)
Ease of points redemption [ ? ]
(3)
Flexibility when redeeming points [ ? ]
(3)
Partners in Program [ ? ]
(5)
Elite Level Benefits [ ? ]
N/A
Online Services [ ? ]
N/A
Customer Service [ ? ]
(3)
07/11/2008 (Above Average)
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No review was added.
7 of 18 people found this review useful
Was this review helpful to you?
Ability to earn points [ ? ]
(2)
Ease of points redemption [ ? ]
(5)
Flexibility when redeeming points [ ? ]
(4)
Partners in Program [ ? ]
(5)
Elite Level Benefits [ ? ]
(2)
Online Services [ ? ]
(5)
Customer Service [ ? ]
(5)
05/23/2008 (Below Average)
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I've been trying to get miles credited for a trip I was on during April.
... Absolute nightmare - so far it's taken me 4 emails, 2 telephone calls and still nowehere close to getting the miles credited
Customer service is useless
15 of 24 people found this review useful
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Ability to earn points [ ? ]
(3)
Ease of points redemption [ ? ]
N/A
Flexibility when redeeming points [ ? ]
N/A
Partners in Program [ ? ]
(2)
Elite Level Benefits [ ? ]
(2)
Online Services [ ? ]
(1)
Customer Service [ ? ]
(1)
03/16/2008 Dornbirn, 249 (Average)
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With discounted European flights (T,E) for 100 Euro you can forget about the silver status. Only once you pay 600 Euro for a flight btw. Munich and Barcelona you can be rewarded 1,000 miles. But what for? For 600 Euro you can fly to everywhere at the east coast or East Asia . By long-haul flights discounted flights are actually normally priced. While you can generate 100% miles by other airlines you can only get 50% for the same money at LH. While other airlines consider you as gold member from 50-80k miles in any periods 12 months, LH only recognise it from 130k!!! Forget the Star Alliance Gold, if you want an everywhere lounge access! Choose THAI or ANA within the alliance, or Marco Polo by Cathay Pacific.
16 of 24 people found this review useful
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Ability to earn points [ ? ]
(2)
Ease of points redemption [ ? ]
(4)
Flexibility when redeeming points [ ? ]
(3)
Partners in Program [ ? ]
(4)
Elite Level Benefits [ ? ]
(1)
Online Services [ ? ]
(4)
Customer Service [ ? ]
(1)
03/15/2008 Rotterdam, 223 (Below Average)
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Moving to a higher tier is only possible when you reach certain points threshold, number of flight does not count, therefore you need to fly an awful lot, if you only fly intracontinental flights. Is this an idea of frequent traveller (few intercontinental flights or thousand short ones)? Not in my view.
13 of 17 people found this review useful
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Ability to earn points [ ? ]
(1)
Ease of points redemption [ ? ]
N/A
Flexibility when redeeming points [ ? ]
N/A
Partners in Program [ ? ]
(3)
Elite Level Benefits [ ? ]
(1)
Online Services [ ? ]
(1)
Customer Service [ ? ]
N/A
07/14/2005 Austin (Below Average)
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I have just discovered that if you buy a discounted ticket, you are only getting credit for HALF of the actual miles flown. This is a rip-off!!!
22 of 38 people found this review useful
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Ability to earn points [ ? ]
(1)
Ease of points redemption [ ? ]
(1)
Flexibility when redeeming points [ ? ]
(2)
Partners in Program [ ? ]
(2)
Elite Level Benefits [ ? ]
N/A
Online Services [ ? ]
(3)
Customer Service [ ? ]
(2)
06/18/2005 Amherst, NY (Average)
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No review was added.
11 of 21 people found this review useful
Was this review helpful to you?
Ability to earn points [ ? ]
(3)
Ease of points redemption [ ? ]
(2)
Flexibility when redeeming points [ ? ]
(3)
Partners in Program [ ? ]
(4)
Elite Level Benefits [ ? ]
(3)
Online Services [ ? ]
(3)
Customer Service [ ? ]
(3)