AwardWallet Terms of Service

Last Updated on May 15, 2026

1. Agreement

1.1. This Service Agreement ("Agreement") is a contract between AwardWallet LLC., a Delaware corporation ("AwardWallet", "AW", "we", "us") and the user designated by the registration data provided at the time of registration with AwardWallet ("User", "you").

1.2. The User enters into this Agreement, and agrees to be bound by it, by clicking on the acceptance button on the AwardWallet Website or otherwise as part of the registration process. This shall serve as an electronic signature. Alternatively, in case the User was not presented with the explicit electronic acceptance mechanism, any use of AwardWallet Service by User shall also be deemed to constitute acceptance by User of the Agreement.

1.3. AwardWallet shall have the right, in its sole discretion, at any time, to modify this Agreement and any terms thereof. AwardWallet will provide reasonable notice of material changes via email or in-product notification. Modifications shall be effective on the date specified in such notice, or immediately upon publication if no date is specified. Continued use of AwardWallet Service after the effective date constitutes acceptance of the modified Agreement.

2. Service

2.1. AwardWallet will provide one or more of the following services ("Service" or "Services"):

a) Use of the AwardWallet.com website and its subdomains ("Website" or "AW Website") and any functionality available on the Website. The term Website shall include any written communications (email) that AwardWallet may send to the User.

b) Use of AwardWallet mobile applications and any functionality available within them ("Apps" or "AW Apps").

c) Provision of plastic cards with a programmed magnetic strip containing loyalty program information ("OneCard").

d) Use of AwardWallet's Application Programming Interface ("API" or "AW API") protocols in order to receive or transmit data with AwardWallet's back-end server system ("AW System"). API functionality may include web page or email parsing for loyalty program or travel itinerary information, as well as other functions made available by AwardWallet at its own discretion.

e) Access to data and information which may be text, audio, video, graphics, web links, or of other nature, which has been developed by AwardWallet itself or sourced from other third parties ("AwardWallet Content", "AW Content").

f) Use of AwardWallet's AI-powered features ("AI Features"). AwardWallet uses third-party large language model providers to process certain data on User's behalf. AI Features include, but are not limited to:

    (i) Email parsing fallback. when AwardWallet's standard parsers cannot process a travel-related email forwarded by User, the contents of that email may be transmitted to a third-party AI provider for parsing and structured extraction.

    (ii) Assisted manual update. when AwardWallet cannot automatically retrieve loyalty account data, User may use AwardWallet's browser extension to capture the contents of a loyalty provider's web page, which is then transmitted to a third-party AI provider for parsing and extraction.

    (iii) AI-powered analysis and assistance. User may request personalized analysis, recommendations, or conversational assistance based on their User Content and account data, including data from connected or shared profiles that User chooses to include. The relevant data is transmitted to a third-party AI provider for processing.
By using any AI Feature, User acknowledges that the data described above will be transmitted to third-party AI providers solely for the purpose of generating the requested output. AwardWallet does not control, and is not responsible for, the third-party providers' independent use or retention of transmitted data beyond the contractual terms in place between AwardWallet and such providers. AI-generated output may be inaccurate, incomplete, or out of date, and User must independently verify any information before acting on it.

2.2. AwardWallet shall have the right, in its sole discretion, at any time and without prior notice, to modify the Services or any part thereof. Any modified portion of the Services shall be subject to this Agreement.

3. Charges and Consideration

3.1. AwardWallet publishes the prices for Services, effective at any point in time. AwardWallet reserves the right to change its pricing policy at any time, in its sole discretion.

3.2. The parties agree that, if there is no monetary compensation paid by the User to AwardWallet by virtue of User having a free account on AwardWallet Website, then their business relationship represents full consideration for this Agreement, and that there shall be no monetary compensation required from either party to the other for fulfilling obligations under this Agreement.

3.3. Users that register for AwardWallet Plus membership and pay a membership fee per pricing policy effective at the time of registration will have access to premium features of the AwardWallet Website. In case of termination of this Agreement by the User for any reason and at any time, User will not be eligible for any refund. In case of termination by AwardWallet for any reason and at any time, User will not be eligible for any refund; however, AwardWallet may, in its sole discretion, issue a partial refund to the User, prorated by the amount of time that Services were actually provided relative to the full subscription period.

3.4. Auto-Renewal of AwardWallet Plus Subscriptions.

(a) AwardWallet Plus subscriptions automatically renew at the end of each subscription period for a successive period of the same length, at the then-current renewal price, until User cancels.

(b) AwardWallet will provide User with a renewal reminder by email at least three (3) days before each automatic renewal charge.

(c) User may cancel auto-renewal at any time through the profile settings on the AwardWallet Website or AwardWallet Apps. Cancellation will take effect at the end of the current paid subscription period. User will continue to have access to AwardWallet Plus features until the end of the period for which User has already paid; no proration or refund is provided for the unused portion of the current period.

(d) If User does not cancel auto-renewal before the renewal date, User authorizes AwardWallet to charge the payment method on file for the renewal amount.

(e) Subscription terms (including price and billing cycle) may change from time to time. AwardWallet will provide notice of material changes to subscription terms by email or in-product notification before such changes take effect, consistent with Section 1.3.

3.5. Users that order OneCard and pay shipping and handling fee per pricing policy effective at the time of the order will be eligible for a 30-day satisfaction guarantee as stated in this paragraph. If the User notifies AwardWallet in writing, within 30 days from placing the order, that they are not completely satisfied with OneCard, then AwardWallet, in its sole discretion, will issue a replacement card at no cost to User, or refund the corresponding fee back to the User.

3.6. Users that purchase API Services from AwardWallet will pay for Services to AwardWallet at the pricing and via the method agreed between the parties at the time of purchase.

3.7. AwardWallet shall have the right to correct billing errors at any time. User must notify AwardWallet within 6 months about any errors in billing. User releases AwardWallet from all liability and claims of loss resulting from any error that User does not report to AwardWallet within 6 months after the error appears on User's credit card statement.

4. Content and Proprietary Rights

4.1. For the purposes of this Agreement, "AwardWallet Content" shall mean data and information which may be text, audio, video, graphics, web links, or of other nature, which has been developed by AwardWallet itself or sourced from other third parties. AwardWallet obtains AwardWallet Content from multiple sources. Some of the AwardWallet Content is owned by AwardWallet, and some may be owned by other third party providers or other users of the Service. All AwardWallet Content is the sole property of AwardWallet or a third party provider as the case may be, and is protected by United States and international copyright laws. User may not post, display, publicly perform, distribute, sell, reproduce, create derivative works of, or otherwise exploit in any way any AwardWallet Content without obtaining the prior written consent of AwardWallet or the owner or holder of property rights to the particular element of AwardWallet Content. Nothing in this Agreement, or otherwise between AwardWallet and User, should be construed as granting any license to AwardWallet Content to the User.

4.2. For the purposes of this Agreement, "User Content" shall mean any data and information which may be text, audio, video, graphics, web links, or of other nature, which has been provided to AwardWallet by User, by any means including AwardWallet Website or AW System API. User shall not submit User Content which is harassing, defamatory, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable to a reasonable person. User agrees not to submit to AwardWallet any User Content without first obtaining the prior written consent of the owner or holder of property rights to any particular elements of the User Content which may be owned by third parties other than User.

4.3. AwardWallet shall have the right, at any time, with or without notice, in its sole discretion, to monitor User Content, and reject, modify, or delete any User Content. Notwithstanding the foregoing, User acknowledges that AwardWallet is not required to moderate content submitted by other users, and that User may be exposed to inappropriate content, which shall not cause any liability to AwardWallet.

4.4. DMCA Notice and Takedown. AwardWallet respects the intellectual property rights of others. If you believe that any User Content infringes your copyright, you may submit a notice pursuant to the Digital Millennium Copyright Act (DMCA) by providing AwardWallet's Designated Copyright Agent with the following information in writing:

(a) a physical or electronic signature of the person authorized to act on behalf of the owner of the copyright;

(b) identification of the copyrighted work claimed to have been infringed;

(c) identification of the material that is claimed to be infringing and where it is located on the Service;

(d) information reasonably sufficient to permit AwardWallet to contact you;

(e) a statement that you have a good faith belief that use of the material is not authorized by the copyright owner;

(f) a statement, made under penalty of perjury, that the above information is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
DMCA notices should be sent to: AwardWallet LLC, Attn: DMCA Agent, 17 S. Commerce Way 20112, Lehigh Valley, PA 18002, or via email to dmca@awardwallet.com.

5. User Representations

5.1. User represents and warrants that:

a) User is a natural person who is at least 18 years old, or a duly registered incorporated business entity. User may track and manage loyalty accounts, travel data, and other information on behalf of minors in User's care, provided that User remains responsible for all such information and its use under this Agreement.

b) User has the right and power to enter into this Agreement.

c) User has provided registration information that is true, accurate, current and complete, and will make timely updates to keep it current at all times.

d) User must evaluate, and bear all risks associated with, the use of any content and data, including any reliance on the accuracy, completeness, or usefulness of such content.

e) The right to use AwardWallet.com is personal to User and is not transferable to any other person or entity. User is responsible for all use of User's Account and for ensuring that all use of User's Account complies fully with the provisions of this Agreement. User shall be responsible for protecting the confidentiality of User's password. User shall not duplicate, reproduce, redistribute, sell, or exploit for any commercial purposes any of the AwardWallet Service or AwardWallet Content to any third party.

f) User will not use the Service in any way that would lead to a breach of a law, order or regulation.

g) User will not use the Service in any way that would lead to infringement of any patent, trademark, trade secret, copyright or other proprietary rights of any party.

h) User will not use the Service in any way that would lead to a breach of any terms of service, terms of use, or other similar agreement with any third party that the User may have agreed to be bound by.

i) If User chooses to include data from connected profiles, shared profiles, or other AwardWallet users' accounts in any AI Feature analysis, User represents and warrants that they have the authority to do so and have obtained any consent required from the other users whose data will be transmitted. User agrees to indemnify AwardWallet for any claims arising from inclusion of third-party data in AI Feature requests without appropriate authorization.

5.2. USER HEREBY EXPRESSLY APPROVES AWARDWALLET TO ACT AS ITS AGENT AND TO LOG INTO THIRD-PARTY WEBSITES USING USER'S SIGN-ON CREDENTIALS IN ORDER TO RETRIEVE INFORMATION ASSOCIATED WITH USER'S ACCOUNT WITH SUCH THIRD-PARTY WEBSITES. User agrees to comply with the terms, conditions and rules of the third parties that User has accounts with.

5.3. User agrees that AwardWallet will provide all notices, disclosures, agreements, and other communications electronically, including by email, by posting notices on the AwardWallet Website, or via notifications in the AwardWallet Apps, and that such electronic communications will satisfy any legal requirement that such communications be in writing.

6. Privacy

6.1. User's privacy and AwardWallet's collection, use, storage, and disclosure of User information are governed by AwardWallet's Privacy Policy, available at https://awardwallet.com/page/privacy, which is incorporated into this Agreement by reference. The Privacy Policy describes User's rights under applicable privacy laws, including the California Consumer Privacy Act and similar state privacy laws.

7. AwardWallet Representations

7.1. THE AWARDWALLET SERVICE AND AWARDWALLET CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE". AWARDWALLET MAKES NO WARRANTY THAT: SERVICE WILL MEET USER'S REQUIREMENTS; SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE.

7.2. AWARDWALLET SHALL NOT BE LIABLE FOR ANY ERRORS IN THE AWARDWALLET CONTENT, OR FOR ANY ACTIONS TAKEN BY USER OR OTHERS IN RELIANCE THEREON. ANY USE OF THE AWARDWALLET SERVICE AND AWARDWALLET CONTENT IS AT USER'S SOLE AND ABSOLUTE RISK.

7.3. AWARDWALLET MAKES NO REPRESENTATIONS AND GRANTS NO WARRANTIES, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, BY STATUTE OR OTHERWISE, AND SPECIFICALLY DISCLAIMS ANY OTHER WARRANTIES, WHETHER WRITTEN OR ORAL, OR EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. AWARDWALLET DOES NOT WARRANT THAT THE WEBSITE OR CONTENT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

7.4. AwardWallet is under no obligation to operate, maintain, or repair AwardWallet Service or provide AwardWallet Content. AwardWallet has no responsibility or liability for the deletion or failure to store any User Content and other data maintained or transmitted by the AwardWallet Service.

7.5. AwardWallet may display advertising and provide links to external websites. AwardWallet may have business relationships with some of the advertisers on the AwardWallet Website, and may receive financial or other compensation when a user chooses to engage in business dealings with such advertisers. AwardWallet is not responsible for examining or evaluating the websites or offerings of the advertisers. User's dealings with advertisers found on or through the AwardWallet Website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between User and such advertiser. AwardWallet shall not be responsible or liable for any loss or damage of any sort incurred by User as the result of any such dealings, even if AwardWallet assisted in billing for the third-party offering.

7.6. AwardWallet reserves the right to access User's account and User's Content, monitor User's activity with the Service, and use the resulting information about the User in order to enhance, configure and customize AwardWallet Service, or for other operational and business purposes.

8. Liability

8.1. IN NO EVENT SHALL AWARDWALLET BE LIABLE TO THE USER OR THIRD PARTIES FOR ANY LOSS OF PROFITS, LOSS OF USE, BUSINESS INTERRUPTION, LOSS OF DATA, DISCLOSURE OF DATA, LOSS OF REPUTATION, DEFAMATION, COPYRIGHT OR PATENT INFRINGEMENT, OR CLAIMS BY THIRD PARTIES, OR FOR OTHER COSTS OR CLAIMS, OR ANY FORM OF SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER ARISING OUT OF OR RELATING TO PERFORMANCE UNDER THIS AGREEMENT, EVEN IF AWARDWALLET HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF SUCH DAMAGES ARE CAUSED WHOLLY OR IN PART BY THE NEGLIGENCE, ERROR, OR OMISSION OF AWARDWALLET, ITS EMPLOYEES, SUBCONTRACTORS, AND THEIR RESPECTIVE AGENTS.

8.2. THE TOTAL CUMULATIVE LIABILITY OF AWARDWALLET IN CONNECTION WITH THIS AGREEMENT, WHETHER IN CONTRACT, TORT, STATUTE OR OTHERWISE, SHALL NOT EXCEED THE AGGREGATE AMOUNT OF FEES PAID BY USER TO AWARDWALLET FOR THE THREE (3) MONTH PERIOD PRECEDING THE OCCURRENCE OF LIABILITY, OR $500, WHICHEVER IS GREATER.

8.3. The limitations on and exclusions of liability for damages in this Agreement apply regardless of the form of action, regardless of whether any remedy has failed its essential purpose, and regardless of whether the liability is based on breach of contract, tort (including negligence), strict liability, breach of warranty, or any other legal theory.

8.4. Without limiting the foregoing, User expressly agrees that:

a) While AwardWallet may provide award expiration dates, it is the User's responsibility to verify expiration dates directly with the provider of miles/points, and in the event that any rewards are lost as a result of inaccurate expiration date reported by AwardWallet or any other reason, AwardWallet is not liable for such loss in any way.

b) While AwardWallet gathers user itineraries and notifies users of flight departure times, AwardWallet is not responsible for missed flights due to inaccurately reported dates or times of such flights. Users are responsible for verifying itinerary details directly with the providers such as airlines, hotels, rental cars, etc.

c) AwardWallet is not responsible or liable for modification or cancellation of User's reservations by the corresponding third party travel providers.

d) AI Features may produce inaccurate, incomplete, or misleading output. User must independently verify any information generated by AI Features before relying on it for any decision, including but not limited to redemptions, bookings, or financial decisions. AwardWallet is not liable for any loss arising from User's reliance on AI-generated output.

9. Indemnification

9.1. User will indemnify, defend and hold harmless AwardWallet, and AwardWallet's officers, shareholders, directors, employees, and agents (collectively, the "AwardWallet Indemnified Parties"), from and against all liabilities, obligations, causes of action, losses, damages, deficiencies, penalties, taxes, levies, fines, judgments, settlements, expenses (including attorneys' and accountants' fees and disbursements) including without limitation, damage to property or bodily injury, and costs arising from a claim, demand, proceeding, suit or action by a third party ("Third Party Claims"), incurred by or asserted against any of the AwardWallet Indemnified Parties to the extent such Third Party Claims relate to, arise out of or result from User's use of AwardWallet Service and AwardWallet Content, including but not limited to: (i) any willfully or intentionally wrongful, or negligent, act or omission of the User or any of its employees, agents, or subcontractors, relating to this Agreement; (ii) User's failure to perform or improper performance under this Agreement, or breach of or inaccuracy in any of User's representations or warranties contained in this Agreement; (iii) any actual or alleged infringement or misappropriation of any intellectual property right by User; (iv) User's failure to comply with any laws. This indemnity shall survive termination of this Agreement.

10. Term, Termination, and Data Retention

10.1. The effective date of this Agreement is the date of acceptance of this Agreement by the User, by means of clicking on the acceptance button on the AwardWallet Website or otherwise as part of the registration process with AwardWallet, or the day of the first use of AwardWallet Service by User, whichever is earliest.

10.2. AwardWallet shall have the right, in its sole discretion, at any time and without prior notice, to:

a) restrict, suspend, or terminate User's access to all or any part of the AwardWallet Service.

b) delete User Content, User data, User account, or any other information associated with the User.

c) terminate this Agreement.

10.3. When AwardWallet terminates this Agreement, it will make a reasonable effort to notify the User about such termination and the effective date thereof, though lack of such notice shall not be construed as a limitation of AwardWallet's ability to terminate without notice.

10.4. User shall have the right to terminate this Agreement at any time, by terminating User's account with AwardWallet by electronic means provided by the AwardWallet Website. For the avoidance of doubt, not using AwardWallet Service for any period of time does not constitute termination of this Agreement.

10.5. Data deletion upon termination. Upon termination of User's account, AwardWallet will remove User's personal information, loyalty accounts, travel plans, transaction history, and other data associated with the account. For legal and audit purposes, AwardWallet may retain anonymized metadata records without personal identifiers. Any retained data will be kept for a period of at least one (1) year following account deletion.

11. Dispute Resolution

11.1. Arbitration. Any dispute, claim, or controversy arising out of or relating to this Agreement, or the breach, termination, enforcement, interpretation, or validity thereof, shall be submitted to binding arbitration in Lehigh County, Pennsylvania. Arbitration under this Agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

11.2. Class action waiver. USER AND AWARDWALLET AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding.

11.3. Right to opt out of arbitration. User may opt out of the arbitration and class action waiver provisions of this Section 11 by sending written notice to AwardWallet at the address listed in Section 4.4 within thirty (30) days of first accepting this Agreement. The notice must include User's name, email address associated with the AwardWallet account, and a clear statement that User wishes to opt out of arbitration. Opting out will not affect any other provisions of this Agreement.

12. Miscellaneous

12.1. This Agreement contains the entire understanding of the parties hereto relating to the subject matter hereof. Modifications and amendments to this Agreement shall be valid and enforceable only if they are in writing and are published by AwardWallet as described herein or otherwise communicated by AwardWallet to User, or are signed by authorized representatives of both parties.

12.2. A waiver by either party of any term or condition of this Agreement in any instance shall not be deemed or construed as a waiver of such term or condition for the future, or of any subsequent breach thereof. All remedies, rights, undertakings, obligations and agreements contained in this Agreement shall be cumulative and none of them shall be in limitation of any other remedy, right, undertaking, obligation or agreement of either party.

12.3. If any term, covenant, condition or provision of this Agreement or the application thereof to any person or circumstance shall at any time or to any extent be determined to be invalid or unenforceable under any provision of applicable law, then such provision shall be replaced by a valid provision which comes closest to the intentions of the parties to this Agreement. The invalidity or unenforceability of any provision hereof shall not affect the validity or enforceability of any other provision of this Agreement.

12.4. AwardWallet may assign this Agreement, in whole or in part, at any time with or without notice. User shall neither assign nor delegate its rights or obligations hereunder in whole or in part to any person.

12.5. This Agreement, and all matters or issues collateral hereto, shall be governed by and construed and interpreted in accordance with the laws of the Commonwealth of Pennsylvania, without regard to any principles of choice or conflicts of law.

12.6. User agrees that breach of this Agreement by User will cause irreparable harm to AwardWallet, for which monetary damages would be difficult to ascertain or insufficient to remedy, thereby entitling AwardWallet to immediate injunctive relief without the requirement of posting bond or paying costs.

12.7. In any action to enforce any right or remedy under this Agreement or to interpret any provision of this Agreement, the prevailing party will be entitled to recover its costs, including attorneys' fees.

12.8. Any provision of this Agreement that contemplates performance or observance subsequent to any termination or expiration of this Agreement will survive this Agreement for the period of such performance or observance.

12.9. Contact. Questions regarding this Agreement may be directed to AwardWallet LLC, 17 S. Commerce Way 20112, Lehigh Valley, PA 18002.