Award Programs

a:

No. Award Wallet is not affiliated with any airlines, hotels or any other award programs and therefore does not have access to that information. It is your responsibility to know your award program numbers, ids, passwords etc.

a:

No. AwardWallet.com cannot sign you up with an award program, nor can we add miles or points to your award programs. AwardWallet.com can help you keep track of your award program balances by logging on, on your behalf, to websites that have your balance information. We can not add miles to your program, only the owner of the award program can do that. You will need to contact the airline that you used for travel and request that they add the miles to your account. Then, use AwardWallet.com to keep track of your balances. AwardWallet.com is especially useful if you are participating in multiple award programs with different airlines, hotels, etc.

a:

No. AwardWallet.com is designed to track your award program balances by logging on, on your behalf, to websites that have your balance information. We are not affiliated with those websites (i.e. www.delta.com, united.com, etc.) in any way, so you need to resolve any account related issues directly with the provider of the award program. For example if you do not know how to login to United Airlines website to check your Mileage Plus balance you need to go to www.united.com and resolve this problem directly with them before you will be able to use AwardWallet.com.

a:

No. AwardWallet.com can not transfer miles between programs, even if the Award program allows transferring miles / points only the owner of the account can request such a transfer directly with the award program provider.

AwardWallet.com website

a:

1. The number one reason for such error is invalid credentials. Before AwardWallet can retrieve your balance information you need to make sure that you can login to the provider’s website and see your balance. Here is how you can verify that you are entering valid credentials:

a)  Go to AwardWallet and click the "Edit" link by the program in question.
b)  Then click on "Reveal password" right underneath your password field.
c)  At this point you will be prompted for your master AwardWallet password. Type it in and click Reveal.  After that you should be seeing both your user name and password in clear text.
d)  Copy your user name and password and then paste  (don't simply re-type)  them into the login input boxes on the provider website in question.  

2. If the provider's website is asking you some questions about your profile after you login, until you answer those questions, AwardWallet will not be able to check your balance.

3. If you chose to save your passwords locally, it is possible that you either deleted cookies or changed computers.

4. It is also possible that the provider’s website has changed and AwardWallet is not aware of it. If none of the above is true, please send a note to us and we will do our best to fix the issue.

a:

  AwardWallet Free AwardWallet Plus
Automatically track reward balances    
Track rewards for your family members    
Automatically track travel plans    
Allow sharing travel plans or reward balances    
Notify when balances expire via email and (optionally) push notifications on your phone
(frequency: 90, 60, 30, and 7 days before expiration)
   
Access all of your data on a mobile device    
Set up two-factor authentication on your account    
Display extra reward account properties    
Display historical account balance changes chart    
Display historical transactions for some of your loyalty accounts    
Allow exporting award balances into Excel or PDF formats    
Update accounts in parallel (up to 5X faster)    
Display expiration date of your miles or points Up to 3 expirations Unlimited
Support AwardWallet development efforts    
Price FREE $30 for 1 year

a:

AwardWallet OneCard is a credit card sized plastic card with magnetic strip (which enables you to check in for your flights at airport kiosks ). The card will have your personal account numbers and program phone numbers printed on the front and back sides. The card can contain up to 30 different loyalty program accounts listed. We have two types of cards: gold and silver. Those AwardWallet members who have over 1 million miles and points will get a gold card and those who have fewer than 1 million miles and points will get a silver card. The cards will be shipped internationally as well as within United States via regular United States Postal Service.

OneCard has a flat cost of $10 with free shipping anywhere in the world. 

a:

No, AwardWallet OneCard does not store any of your passwords so if you lose your card you only lose your account numbers, not the passwords.

a:

AwardWallet.com has 3 core features:

  1. AwardWallet is designed to help tracking different loyalty accounts for you and your family. We do it by logging into the different reward accounts and retrieving your balance on your behalf. We will retrieve or calculate expiration, elite level, etc. and show this information in a single, easy to understand report.
  2. AwardWallet will help you manage your travel plans via our "Trips" feature on the web and via our mobile apps.
  3. AwardWallet helps you redeeming your miles for first or business class international fares. Just submit a booking request and our team will work on finding the best itinerary for you.

a:

 

We always use industry-standard encryption technologies when transferring and receiving customer's data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you.

 

We offer end encourage our users to enable two-factor authentication on their accounts. This way even if someone steals your AwardWallet password or gets a hold of your computer they would still need a way to generate a one-time code to get into your profile.

 

All of your sensitive data is encrypted in our secure database. Whenever we transfer your passwords we use https secure protocol (heartbleed free). We also give you the ability to store your passwords locally on your computer in a cookie. However, there are advantages of storing your passwords in our database, for example we would be able to automatically check your balances for you and then send you a report with your balance changes. Thousands of people have trusted us with their account information, our service is very mature (we launched our website in 2004) and the website is hosted and founded in the United States of America.

 

We participate in a bounty bug hunt with Cobalt https://cobalt.io/awardwallet where we pay hackers to find security issues with our service.

 

Finally for the techies out there here is more info:

  • Your AwardWallet passwords are hashed with bcrypt, cost:13, plus unique salt for each user.
  • For the passwords that users store locally on their computers we use Rijndael (similar to AES), 256 bit.
  • The "remember me" cookie is a sha 256 hash of certain user attributes
  • Loyalty account passwords are encrypted with 1024 RSA key.
  • If someone is trying to brute-force your account we will lock them out for a period of time after few invalid login attempts.

a:

1. Indicates that the balance has changed in the last 24 hours
2. Checkbox to select this account for further actions
3. Shows more details about the account
4. Auto-login is disabled for this account
5. Auto-login to this account via the cashback site of your choice
6. Provider alliance icon
7. Alliance elite level progress
8. Username used to login to this account
9. Account number
10. Indicates that the password for this account is stored locally in the browser
11. Current elite level in the program
12. Elite level progress
13. Account balance
14. Last balance change value
15. Shows if the last balance change was positive or negative
16. Progress toward your set goal
17. Balance expiration date
18. Shows that the balance is either not being updated automatically or that it was calculated.

a:

If you invite users and they join AwardWallet you get free 6-month upgrades for every 5 people who join, however, there is more to it. If any of the people you invite pay us for AwardWallet Plus, you will get bonus points in proportion to their contribution. If the people you invited don't pay us for upgrades you don't get any points. When you reach certain thresholds, we will convert those points into miles of your choice and deposit those miles or points into your loyalty account.

a:

Sort of. First of all with the free version you can click on "Edit" by any program to see its expiration (even if it is hidden in the list view). So it is literally one click away. Second, you can ungroup your programs (in the left navigation bar) and then sort your programs by the expiration, by the program name, or by the balance in either direction (Ascending or Descending). Since we always show the first 3 expirations by reordering your programs you control which expirations are visible.

a:

First of all you have to have admin rights on your computer in order to install this extension, in other words you should be able to install other programs on your compuer. If you have gone through installing the extension but AwardWallet keeps telling you that the extension is not installed you should verify two things:

  1. Make sure that the extension is actually enabled. Here are couple of screenshots that can help you do that:


  2. Make sure you fully restarted Internet Explorer after enabeling the extension. In most cases closing all the browser windows, but in some cases a computer reboot is required. 
If these steps do not work you can try uninstalling the extension and installing it again from scratch. Here is how you uninstall the extension:



a:

Here is how this works:

  • You submit a new reward booking request that goes into our booking queue.
  • Someone from the booking team that works with AwardWallet will reach out and work with you.
  • The cost is $150 per booked person.

It's worth mentioning that there are two teams involved: the team that does the actual bookings and AwardWallet's tech support. The AwardWallet team only provides you with a technical platform – a way to manage your booking requests and to securely share your reward information with your agent. The booking team will actually do all the groundwork: they search for availability, they run different options by you (so they will communicate with you back and forth before any tickets are booked), they find the most optimal and least expensive routes, they do the actual bookings, and they handle the payments. They are the experts at doing reward bookings, they have done tens of thousands bookings for their clients and they are very creative in finding availability. All of the communication about a booking request is done via AwardWallet website where you can manage your requests and communicate with your booking agent about your requests. So if you have a question related to a booking request please don’t send it to AwardWallet support as we would not be able to help you, instead you need to login to your account and respond to your existing booking request or create a new booking request:

https://awardwallet.com/awardBooking/add

a:

Yes, you can enable two-factor authentication in your profile making your AwardWallet profile much more secure. At a high level it means you will use your phone to generate a one-time code in addition to your username and password to login to AwardWallet.  If you don’t know what two-factor authentication is you can read the following Wiki article or just Google it

Setting up two-factor authentication is very easy; first you need to download a Google Authenticator app, for your Android, iOS or Windows Phone device. Then you need to click “Setup” under the Two-factor Authentication heading in your AwardWallet profile. After that you will see a special QR code that needs to be scanned by the Google Authenticator app to set it up:
 



Then you enter the code generated by the app into AwardWallet and you are done.

a:

After you login you need to go to "My Award Programs". On this page you can navigate to "Add a New Program" on the left navigation menu. Choose an award program from the list to be added to your profile. Please note that before adding a program you need to know your user name and password from the loyalty program's website that provides your balance. If you can’t login to the website that provides the balance (i.e for Marriott it would be http://www.marriott.com) AwardWallet would not be able to retrieve the balance either. After you add an award program to your profile it will show up under the "BALANCES" section. There you can either click the "update" button to automatically retrieve the balance for just one program, or you can click "Update All" button to automatically update all award programs on your profile. Please note that if your login info is correct you can also use our auto-login feature, so that AwardWallet.com would automatically log you into the provider's website (i.e. www.marriott.com). This way you can see any additional information about your account. The auto-login feature is available on most of the award programs that we support.

a:

No. AwardWallet is completely independent of any of the hotels, airlines or credit cards referenced herein and of any of the loyalty programs tracked or monitored using our services.

a:

After you added an award program to your profile you can follow the "edit" link, where you will be able to add a short comment to any given account (i.e. Mom’s account).

a:

Yes. None of your data will be deleted you will just be downgraded with an option to upgrade.

a:

AwardWallet Business interface is designed for our business clients, while AwardWallet.com is designed for individual members to track personal programs for themselves and for their family members. Via the https://business.AwardWallet.com interface you can:

  1. Manage reward booking requests for your users (additional setup required to enable this feature).
  2. Track corporate loyalty programs such as Alaska Airlines (EasyBiz) or KLM BlueBiz programs.
  3. Have many linked users under your profile. While regular Awardwallet.com interface is not designed to support hundreds or thousands of linked accounts business interface is designed just for that. You can link a business account with travelers who use regular AwardWallet interface and they can choose what to share with your business account. For example travelers may choose to only share their reward account numbers or they may let the business to completely administer and monitor their reward accounts.
  4. Business interface has a unique view where accounts are grouped by loyalty program, so if you have 100 travelers in your profile who have a Hilton account all of their accounts will be grouped into a single Hilton account entry showing you a pie chart breakdown of point ownership.
  5. Business interface lets you track individual users travel plans.
  6. You can schedule an export of your account information in a csv format from your business interface to your corporate network for other types of reporting.

a:

A business account can be registered from scratch via:

https://business.awardwallet.com/?Register=1

Or if you have a personal account on AwardWallet you can create a business account linked to your personal account so that you would be able to use the same credentials to login to a business account and to your personal account. To do that please follow this link:

http://awardwallet.com/agent/convertToBusiness.php?Start=1

a:

The price is $2.50 per month per managed member.

a:

This feature is only available to business accounts (https://business.AwardWallet.com). If you have an AwardWallet Business account, you can schedule your accounts to be exported as described in our API documentation:

https://awardwallet.com/api/account

a:

  • Click the little arrow next to the "Other Calendars" section and choose "Add by URL":

  • Copy and paste your personal iCal link that you got by clicking the Calendar auto-import button:


  • If your Google Calendar is not getting updated with new travel plans, please add the following string to the end of the url: "?nocache" without the quotes, per this thread.

a:

  • Click File -> New Calendar Subscription:

  • Copy and paste your personal iCal link that you got by clicking the Calendar auto-import button:

  • Configure the settings as you see fit:

a:

  • Open Microsoft Outlook and switch to your Calendar:

  • In the top menu bar click "Open Calendar" -> "From Internet":

  • Copy and paste your personal iCal link that you got by clicking the Calendar auto-import button: