Please submit valid contact information here, otherwise we will be unable to contact you.
Before submitting this form please, briefly review the list of FAQs that we have. For example:
1. The number one reason for such error is invalid credentials. Before AwardWallet can retrieve your balance information you need to make sure that you can login to the provider’s website and see your balance. Here is how you can verify that you are entering valid credentials:
2. If the provider's website is asking you some questions about your profile after you login, until you answer those questions, AwardWallet will not be able to check your balance.
3. If you chose to save your passwords locally, it is possible that you either deleted cookies or changed computers.
4. It is also possible that the provider’s website has changed and AwardWallet is not aware of it. If none of the above is true, please send a note to us and we will do our best to fix the issue.
No. Award Wallet is not affiliated with any airlines, hotels or any other award programs and therefore does not have access to that information. It is your responsibility to know your award program numbers, ids, passwords etc.
If you are contacting us in regards to a loyalty program please see this status page first: http://AwardWallet.com/status/
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