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If you're like me and book and cancel flights more often than you should, there's a good chance you've got some travel credits sitting around. Airlines often issue refunds this way — or they might give you a credit as a goodwill gesture when things don't go as planned.
JetBlue calls its pool of travel credits in your TrueBlue account a “Travel Bank.” Using the funds is pretty simple, but actually finding them and checking when they expire takes a few extra steps.
Here's everything you need to know about how to find, use, and keep your JetBlue Travel Bank credits from expiring.
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How to Find and Use JetBlue Travel Bank Credits
Perhaps you've run into one of the situations we touched on earlier. You booked and canceled a JetBlue flight, and the airline issued you a refund as a Travel Bank credit. You'll usually get a vague email explaining why you're receiving it, the amount, and a few tips on how to use it. But that's about it.
Finding JetBlue Travel Bank credits
The easiest way to learn more about your Travel Bank credit is to head to JetBlue's website and log in. Click on the circle with your initials at the top of the screen, and you'll see the total balance of your Travel Bank credits under “Travel credits.”
For more details, click the menu option titled “Travel Bank Credit,” or use this link and log in with your JetBlue credentials. The page may not look like JetBlue's usual site, but it will show your Travel Bank account number (different from your frequent flyer number), your current balance, and the expiration dates for any credits you have.
That information is mostly for your reference. To actually use your credits, go back to the main JetBlue site and book a paid or award flight as usual. At checkout, if you have credits in your account, you'll see the option to apply them and adjust how much you want to use. It's that simple.
What you can and can't use Travel Bank credits for
It's worth noting, though, that you can't use JetBlue Travel Bank credits for everything you might want to purchase on JetBlue's site. Here's a quick breakdown of what they do and don't cover:
Travel Bank credits do cover
- Airfare and taxes on any flight booked through jetblue.com
- The air portion of a JetBlue Vacations package
You can even use your Travel Bank credits to cover the pesky $5.60 fee on a JetBlue award ticket if you want to.
Travel Bank credits don't cover
- Checked bags
- Same-day switches
- Taxes for Move to Mint certificates (Mosaic 3 and Mosaic 4)
- Seat selection for Blue Basic or other seat fees, or EvenMore, Extra legroom, or Preferred seat fees
- Priority security
- Pet fees
- Unaccompanied minor fee
- Service fees
- Non-air portion of a JetBlue Vacations package
- Online travel sites other than jetblue.com or the JetBlue app
Related: The Best Ways to Redeem Your JetBlue TrueBlue Points
When Do JetBlue Travel Bank Credits Expire?
In the Travel Bank portal, JetBlue clearly displays the expiration date on any credits in your account. However, the actual policy is that JetBlue Travel Bank credits expire 12 months from the original ticket's purchase date. You need to book a new flight with the credit before it expires — but you don't have to complete the travel by that date.
The easiest way to keep your JetBlue Travel Bank credits from expiring is to use them, ideally for a new booking. If you just need to quickly extend them, though, you can usually book a flight and then cancel it (make sure to check the cancellation terms first) to restart the 12-month clock.
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Bottom Line
There are a few reasons you might end up with a JetBlue Travel Bank credit. Thankfully, these credits are easy to apply to future bookings and/or the air portion of a JetBlue Vacations package. But they do expire 12 months from the original ticket's purchase date. So, if you have credits, keep an eye on them and make sure you use them before they expire.
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