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Aeromexico Rewards has come a long way in recent years. With online booking now possible and multiple major transferable currencies — including Amex, Capital One, and Citi — transferring into the program, it’s easier than ever to redeem points for Aeromexico flights.
However, “easier” doesn’t mean easy. The booking process remains unintuitive, the interface can be misleading, and many of Aeromexico's sweet spots have disappeared after repeated devaluations. Still, Aeromexico Rewards isn’t entirely without value — especially when an Amex transfer bonus is in play or when you find limited award space to and from Mexico that other programs can’t match.
Here’s what to know about booking Aeromexico flights with points, including a few quirks that can trip up even experienced travelers.
Aeromexico Bookings with Points
Even though Aeromexico now lets you book flights with points online instead of requiring a phone call, its process is still a pain. In fact, when I tried to book an Aeromexico redemption for a couple of flights from Mexico City back to the United States, I encountered difficulties redeeming points on Aeromexico's main website. Thankfully, I found a workaround.
Creating your Aeromexico Rewards account
If you do not have an Aeromexico Rewards account, you can go to Aeromexico's website and press the Log In button there to sign up for an account.
Thankfully, signing up for an account is pretty seamless. You'll quickly receive an Aeromexico Rewards number, which you can then use for point transfers from credit card currencies.
Once you've created your new loyalty program account, make sure to link it to your AwardWallet account. Don't have an AwardWallet account yet? Sign up for free and track unlimited rewards programs and travel plans.
How to book Aeromexico with points
Aeromexico's main website is unfortunately misleading when it comes to redeeming points. Whether you use the main booking form or the Aeromexico Rewards portion of your profile, pressing “Use points” and attempting to make a booking will only display cash prices.
Even when you go through Aeromexico Rewards parts of the Aeromexico website, Aeromexico almost makes it seem that they want to avoid points redemptions on its website.
Instead, you'll want to use a different Aeromexico Rewards website for mileage redemptions.
The Aeromexico Rewards website is in Spanish and does not have an option to change languages, unlike most airline websites these days. However, Google Translate can easily be used if you cannot read Spanish.
Aeromexico Rewards allows you to redeem miles on both one-way and round-trip flights. Once you search for your flight, you'll be able to see tickets for both economy and first class (also known as tourist class), if prices are available.
From there, you can click through and purchase just like a normal plane ticket.
The Aeromexico Rewards website does not require an account or a minimum number of points to search award availability and see the total cost, including fees, of a flight. As a result, you will be able to see how many points you will need for a routing before you transfer your points to Aeromexico Rewards.
Transferring Points to Aeromexico Rewards
Aeromexico Rewards has the following major transfer partners:
If you need to make an Aeromexico Rewards booking, the best option is transferring American Express points since you get 1.6 Aeromexico miles for each American Express point transferred.
Final Thoughts
Aeromexico Rewards is a classic case of potential buried beneath poor design. The ability to book online is a long-overdue improvement, but the process remains confusing — requiring a separate, Spanish-only redemption site that most travelers won’t find without guidance.
The main Aeromexico website makes it seem that you can make reward bookings on it. However, you cannot; you can only create your rewards account there. Instead, you have to navigate to an older Aeromexico Rewards website to use your points in the first place. Despite Aeromexico's relatively recent enabling of online booking, its customer experience for points and miles enthusiasts is very poor.
For most travelers, Aeromexico’s devalued chart and clunky booking flow mean it’s rarely the best place to redeem points. But during Amex transfer bonuses or when Aeromexico offers exclusive award availability on key Mexico or Latin America routes, it can still be worth a look.
If you’re willing to navigate the quirks, you might uncover one of the few remaining bright spots in this often-overlooked program — just don’t expect a seamless experience getting there.
Have you had any experience redeeming Aeromexico awards? We would love to hear it in the comments!
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Thank you for the insight on Aeromexico, but may I suggest this post be updated, since otherwise, since the liquidation of Alitalia, many of us now have only 2 SkyTeam transferrable points options in English – Delta and Air France/KLM, versus multiple options across Star Alliance and OneWorld and the fourth “shadow alliance” (basically Emirates + Etihad) – here is my experience with Aeromexico’s award booking engine just now, as a resident of Houston, who has dealt in broken Spanish all my life. I can not imagine that the phone booking process described in this post would be better than the online experience I had.
– I was able to search Aeromexico’s award bookings, without logging in. Only extremely basic Spanish vocabulary is necessary, which Google Translate made short work of (seriously – “To”, “From”, “One Way”, “Round Trip”, “Conditions”). I can understand, people from the northern USA might find the language barrier insurmountable, but for Americans living in the Southwestern states, light duty basic Spanish words and phrases is part of everyday life for most of us.
– The fuel surcharges are shown in MXN (Mexican Pesos), but Google Translate made short work of converting to USD dollars.
– The award points shown on the row of dates (1 week) at the top of the search results were not always the lowest point level itinerary available when I would click on the date. So it is always worth it to check a date even if the required point level show was obscenely high. The suggestion in the post to search on Delta’s or Air France/KLM’s websites first might be helpful for this point.
– Aeromexico’s award search engine was VERY FAST.
– Did not see a way to see on which days award flights were available across an entire month at once, besides toggling the row of dates from one week to the next (or previous).
– Here are some routes I searched one way and what I found today (11/12/2021) for award redemption across various dates in December 2021 and January 2022. There were lots of flight choices at the redemption circumstances described, across multiple dates.
* Mexico City to Tokyo – 140,000 points Business Class on Aeromexico and Korean Air, changing planes in Seoul, fuel surcharge USD $219. But not available from Houston.
* Houston (HOU – Hobby Airport) to Seoul – 60,000 points Economy on Delta, changing planes in Atlanta. That was on Delta’s 717 HOU to ATL and A350-900neo from Atlanta to Seoul. Many other choices at what appeared to be Delta’s dynamic award pricing of hundreds of thousands of points.
* San Francisco to Seoul – appeared to be Delta’s dynamic award pricing (hundreds of thousands of points on Delta, Korean Air, Air France, for economy class. The Air France flights were also available in Business Class (changing planes in Paris, so really long flight time, hundreds of thousands more points. The lowest available flights were Korean Air 60,000 points.
* Seattle to Seoul – similar situation to San Francisco to Seoul.
* Houston (IAH) to Buenos Aires – 110,000 points in Business Class – Aeromexico IAH-Mexico City, Mexico City to Garulhas on the 787, then GOL from Garulhas to Buenos Aires. Am a little suspicious, because I thought GOL has no business class, but Aeromexico’s site is presenting the entire journey as being in Business Class.
* Houston (IAH – Bush Intercontinental Airport) to São Paulo (Garulhas) – same result as Houston to Buenos Aires but without GOL. Having flown Aeromexico 787 Biz Class in the past (not on this route), I would consider this a decent biz class redemption using American Express Membership Rewards 1:1.6, less so using Capital One points 1:1, of comparable value to American / Delta / United biz class to South America.
Conclusion – I would love some clarification on whether Aeromexico might be mixing and matching economy and biz class seats on itineraries it is presenting as being in biz class (Alaska Air does this too, but tags mixed class itineraries as such). But if in the future we should lose the ability to transfer points to Delta or Air France/KLM, then Aeromexico could actually be a viable ONLINE alternative. Also, if a sweet spot award shows up on Aeromexico’s site, but not on the other SkyTeam sites, and we are sure we won’t need to change plans at all before the flight.
Stephen – thanks for this info. To specifically address GOL, you are correct that they don’t have business class. Their best is premium economy. From personal experience, I can confirm that “business” tickets with a segment on GOL will put you into premium economy on GOL, since that’s their best product on flights within South America. For the other info, this will help us, since we need to update and refresh our Aeromexico program overview soon. It’s a bit dated.
Not sure if it’s worth collecting these miles if it’s so hard to redeem!
Not the easiest way to get those miles to work on Aeromexico!
Aeromexico’s mileage program definitely has some sweet spots, but it’s not the easiest to deal with according to my friend who is a frequent flyer on Aeromexico.
It’s true that booking an award flight with any foreign frequent flyer program that doesn’t allow you to book online can be frustrating in the extreme and the worst offender is Air Berlin that although does allow to book you some flights online still requires you to give them a call on many occassions and forget about getting anything done if you don’t speak German. Sometimes I thinks they do it on purpose just to minimize the number of calls they get.
Well, it seems that apart from the earning and spending mechanism the most difficult part is booking an award flight.
Not a very easy to use programme!
Agree!
Interesting comment from Karen. And, I’m not sure how I’d manage figuring out some mileage programs where it not for the experts weighing in on them.
Well this does sound frustrating! I have heard they are a good airline, however, the customer service does seem to leave much to be desired. Even if I have used a US carrier miles on them and then flown..the flying itself and crew are good but sometimes at the ticket counter, etc are more of well, “you didn’t book it through us so I won’t really help you much”. This is what I’ve found a few times. Anyone else have the same problem?
I’d rather just get AS miles instead… seems like its much easier especially when I can just fly AA to go to MX and the like
Sounds like it’s better to book online using a Spanish-English dictionary instead of calling in…