AwardWallet may receive compensation from advertising partners when you visit our site, click on a link, when you are approved for a credit card, or when an account is opened. Terms Apply to the offers listed on this page. Enrollment is required for select Amex benefits. The opinions expressed here are our own and have not been reviewed, provided, or approved by any bank advertiser. Here’s our complete list of Advertisers.
The American Express Platinum Card® is chock full of benefits. Some, like the $600 annual hotel credit, are widely publicized and easy to maximize. However, there are plenty of benefits that you might have no clue about, as they are hidden deep inside other benefits.
For instance, we all know and love the $155 annual Walmart+ credit, but did you know that Walmart+ members can enroll in Pawp telehealth support for 24/7 guidance on caring for their pets? Probably not.
Here are the details of this benefit, how to claim it, and whether you really need Pawp.
What Is Pawp?
Pawp is an online veterinary and pet insurance platform. The website does not give any pricing details on the homepage. However, after a bit of digging, it appears that the base membership costs $99 per year and includes 24/7 telehealth triage coverage. Prescription visits cost $35, but these are only available in select states. You can also purchase an emergency protection add-on for an additional $19 per month for up to $3,000 in emergency reimbursement per year.
The telehealth service is available on demand through the app for unlimited questions. Service through a desktop or laptop is unavailable, but you can link your phone to a desktop. After your online chat, you will receive a personalized care plan for your pet. You can register up to six pets on a single plan.
An Overview of Walmart’s Partnership With Pawp
In 2023, Walmart partnered with Pawp to offer 24/7 telehealth support to all Walmart+ members. As Walmart+ costs $98 per year, you're practically getting both memberships for the price of one.
What's more, you can get a monthly statement credit for Walmart+ with American Express Platinum Card® or American Express® Business Gold Card.
“At Pawp, our mission is to make high quality, convenient pet care accessible to a much larger part of the population and, for over a year now, Walmart+ has been an incredible partner in helping us realize this vision,” said Marc Atiyeh, CEO of Pawp. “We’re excited to deepen this relationship by incorporating Pawp as an ongoing, first-of-its-kind pet health benefit for Walmart+ and look forward to supporting Walmart+ members with their pets care for years to come.”
Leverage the Walmart+ Benefit To Get Pawp 24/7 Telehealth
With Walmart's partnership with Pawp, Platinum Card® and Amex Business Gold Card Members can claim the 24/7 telehealth service with their monthly Walmart+ statement credit of $12.95. The service will remain available as long as your Walmart+ membership is active.
Enrollment is required for select Amex benefits.
How to activate Pawp benefits
To activate your Walmart+ statement credit (which also comes with discounted gas, Paramount Plus, and more), pay the monthly subscription fee with your enrolled Card. You will receive a $12.95 statement credit at the end of the month, plus the taxes and fees. Note that this does not work with the annual membership fee.
After you are enrolled in Walmart+, log in to your account and click on the “Free online pet care” button on your benefits page.
Click “Get started,” and follow the prompts to activate your membership. You'll need to enter your phone number and an OTP (one-time password) that you receive via text. You'll add your name and address, then you can click “Activate Pawp” on the final screen.
Once your account is activated, you can scan the QR code to download the Pawp app. The app is where you'll do everything, from accessing 24/7 telehealth support to purchasing the emergency protection add-on (though we don't recommend it). Once you're in the app, you can answer a questionnaire about your pet to get started.
Should you take advantage of the Pawp online pet care benefit?
The Pawp service has some drawbacks. First, while Pawp claims the 24/7 care team is available in under 1 minute, some users have had other experiences. At the time of writing, the app showed an average current wait time of 13 minutes. However, it largely seems that Pawp has improved its wait times over the years, but your mileage may vary.
That said, Trustpilot and Reddit are full of 1-star reviews for Pawp. Most of these are related to the failure to receive payment from the emergency protection plan. It appears to be available only in life-threatening circumstances, requires extensive paperwork, and is not issued if the pet dies. Denials seem to be extraordinarily common. Many more negative reviews mention incorrect automatic renewal charges, and Pawp has a strict no-refunds policy.
While others still value the service, it's hard to recommend paying $19 per month for emergency protection that seems likely to be denied. However, for the complimentary 24/7 telehealth service provided with a Walmart+ membership, you've got nothing to lose — as long as they don't send you an automatic renewal charge and answer your calls when you need them to.
I travel full-time with my cat and only recently activated my Pawp membership. I haven't needed to contact Pawp yet, so I can't attest to that experience. However, the app glitched during the pet health questionnaire, and many of the questions seemed less about Isabelle's health and more about gathering information to target “recommended” partner products like food, supplements, and grooming tools. Naturally, all of these are available for purchase in the app.
Related: Our Favorite Unheralded Card Benefits
Our Take
The Pawp benefit available with an Platinum Card® or Amex Business Gold is an interesting gimmick. On its own, Pawp is not the kind of trustworthy insurance you want to pay for. However, getting the 24/7 telehealth service for no cost means you have nothing to lose.
(Terms apply)
- You may be eligible for as high as 175,000 Membership Rewards® points after you spend $12,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you're approved and find out your exact welcome offer amount - all with no credit score impact. If you're approved and choose to accept the Card, your score may be impacted.
- Get more for your travels with 5X Membership Rewards® points on all flights and prepaid hotel bookings through American Express Travel®, including Fine Hotels + Resorts® and The Hotel Collection bookings. You earn 5X points on flights purchased directly from airlines or through American Express Travel® on up to $500,000 on these purchases per calendar year.
- With over 1,550 airport lounges - more than any other credit card company on the market* - enjoy the benefits of the Global Lounge Collection, over $850 of annual value, with access to Centurion Lounges, 10 Delta Sky Club visits (subject to visit limitations) when flying on an eligible Delta flight, Priority Pass™ membership (enrollment required), and other select partner lounges. *As of 01/2026
- $200 Uber Cash + $120 Uber One Credit: With the Platinum Card® you can receive $15 in Uber Cash each month plus a bonus $20 in December when you add your Platinum Card® to your Uber account to use on rides and orders in the U.S when you select an Amex Card for your transaction. Plus, when you use the Platinum Card® to pay for an auto-renewing Uber One membership, you can get up to $120 in statement credits each calendar year. Terms apply.
- $300 Digital Entertainment Credit: Experience the latest shows, news and recipes. Get up to $25 in statement credits each month when you use your Platinum Card® for eligible purchases on Disney+, a Disney+ bundle, ESPN streaming services, Hulu, The New York Times, Paramount+, Peacock, The Wall Street Journal, YouTube Premium, and YouTube TV when you purchase directly from one or more of the providers. Enrollment required.
- $600 Hotel Credit: Get up to $300 in statement credits semi-annually on prepaid Fine Hotels + Resorts® or The Hotel Collection* bookings through American Express Travel® using the Platinum Card®. *The Hotel Collection requires a minimum two-night stay.
- $400 Resy Credit + Platinum Nights™ by Resy: Get up to $100 in statement credits each quarter when you use the Platinum Card® to pay for eligible purchases with Resy, including dining purchases at over 10,000 qualifying U.S. Resy restaurants. Enrollment required. As a Platinum Card® Member you have special access to reservations on select nights at participating sought after Resy restaurants in select cities through Platinum Nights™ by Resy. Simply add your Platinum Card® to your Resy profile to book your reservation.
- $219 CLEAR+ Credit: CLEAR+ helps get you to your gate faster by using your face to verify you are you at 55+ airports nationwide. You can cover the cost of a CLEAR+ Membership* with up to $219 in statement credits per calendar year after you pay for CLEAR+ with your Platinum Card®. *Excluding any applicable taxes and fees. Subject to auto-renewal.
- $200 Airline Fee Credit: Select one qualifying airline and then receive up to $200 in statement credits per calendar year when incidental fees, such as checked bags and in-flight refreshments, are charged by the airline to the Platinum Card® Account. American Express relies on airlines to submit the correct information on airline transactions to identify incidental fee purchases. If you do not see a credit for a qualifying incidental purchase on your eligible Card after 8 weeks, simply call the number on the back of your Card. Qualifying airlines are subject to change. See terms & conditions for more details.
- Start your vacation sooner and keep it going longer. When you book Fine Hotels + Resorts® through American Express Travel®, enjoy noon check-in, when available, and guaranteed 4PM late check-out.
- $300 lululemon Credit: Enjoy up to $75 in statement credits each quarter when you use the Platinum Card® for eligible purchases at U.S. lululemon retail stores (excluding outlets) and lululemon.com. That's up to $300 in statement credits each calendar year. Enrollment required.
- $155 Walmart+ Credit: Get up to a $12.95* statement credit back each month after you pay for a monthly Walmart+ membership (subject to auto-renewal) with your Platinum Card®. *Up to $12.95 plus applicable taxes on one membership fee.
- Whenever you need us, we're here. Our Member Services team will ensure you are taken care of. From lost Card replacement to statement questions, we are available to help 24/7.
- $895 annual fee.
- Terms Apply.
- Earn 5X points for flights booked directly with airlines or with American Express Travel® (up to $500,000 in purchases per calendar year).
- Earn 5X points on prepaid hotels booked with American Express Travel®.
- Earn 5X points on Fine Hotels + Resorts® and The Hotel Collection bookings.
For rates and fees of the cards mentioned in this post, please visit the following links: American Express Platinum Card® (Rates & Fees)
