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Aeromexico's Club Premier frequent flyer program can be a touch harder to book than some of its partners in the SkyTeam alliance. But that doesn't mean you should shy away from booking an award!
With some patience, persistence, and time on the phone, Club Premier members can extract top value from Aeromexico's program.
We've covered the sweet spots in Club Premier in another post, so won't detail them here. This post will focus on the process of booking an award flight on Aeromexico, or one of its partner airlines.
Does Aeromexico Club Premier Add Surcharges or Fees on Award Tickets?
Yes, they do. Club Premier adds additional surcharges to its own award tickets and to those ticketed on partner airlines. The charges aren’t over the top on most routes, although flying business New York—Paris round-trip on partner Air France will run you close to $1,000 in fuel surcharges.
Are You Allowed One-Way Award Flights with Club Premier?
Yes. One-way awards are possible using half the miles of a round-trip award plus fees/charges. For example, flying business class one-way from the U.S. to Japan or South Korea will set you back 56,250 miles and about $130/150 in fees and charges.
Understanding the Aeromexico Club Premier Award Chart
Club Premier made some significant changes to its award chart in 2015, few of them positive. However, there are still valuable routes offering good value between the U.S. and Europe, to Northern Asia, and also for round-the-world flights.
Premier Points are valued differently to other rewards points, with American Express Membership Rewards transferring at a ratio of 1,000:1,600 points. To get a comparable value from the award rates shown in the Club Premier award chart, divide the total points required by 1.6 to discover the number of Membership Rewards points an award will cost.
Can You Book Club Premier Awards Online?
That depends if you can read Spanish…
Realistically, the answer is no. The award booking system used by Aeromexico Club Premier is in Spanish, and if you don't have all the points in your account you can only calculate the points required, not the fees and taxes. Not much help if you intend transferring points from Amex.
The site also doesn't allow you to search for, or book, partner awards. This can only be achieved by calling the Aeromexico U.S. call center on (1) 855 412 2650.
Ironically, although this number appears in a pop-up window for U.S. members to call, when we called in to price awards to Asia we were greeted by a stream of Spanish, with the only understandable words for an English speaker being ‘por favor.’
One of the biggest pain points of booking awards with a foreign carrier can be the language barrier. Booking partner awards with Korean Air SKYPASS is now a breeze following the last update to Korean’s website. The entire process from award search to purchasing award tickets has become streamlined and painless.
The process with Aeromexico was not painless… at all.
How to Search and Book Award Tickets with Aeromexico Club Premier
First, you need to find partner award availability using another SkyTeam award search engine such as Delta, Korean, or Air France. Be as specific as possible recording flight numbers, times, and connections if any.
To find an agent capable of searching, pricing, and booking return flights between New York (JFK) and Seoul (ICN) in business, at a rate matching the Club Premier award chart, required four calls. This may not be everyone's experience, but from our end, it was hard going and frustrating work.
The first two reps we encountered both appeared knowledgeable when we could understand each other. The communication issues were bad enough we hung up and called back.
As we couldn’t understand the call center greeting, each time we called back was a few minutes of pushing 1’s and 0’s until we could get an operator on the line and then asking ‘Hablando inglés por favor’ in appalling Spanish.
The third agent spoke fantastic English, but had a very poor understanding of the award chart and could not find partner award space we had showing up across multiple Sky Team partner websites. When she finally found the availability, the rep had the award rate pegged at 371,000 Premier Points per person for round-trip flights in business class between the U.S. and South Korea (180K on the Club Premier award chart) and wouldn't budge no matter how much we explained the situation.
Calling back again we finally got the rep we needed. She found the flights we were chasing immediately and had them priced up correctly at 180K Premier Points with accompanying fees and charges of US$276 (this includes an approx $25 booking fee), all within 10 minutes of getting on the phone.
Will Club Premier Hold an Award Ticket?
Yes! After completing the booking process, the rep then offered to hold the award for up to six days while we transferred points to Club Premier from Membership Rewards. Amex transfers to Club Premier can take up to two weeks, but as long as you link your account with a small transfer first, can be as quick as a few days.
Best Cards for Building a Usable Balance of Premier Points
While Aeromexico offers three co-branded credit cards through US Bank, you can take advantage of better bonus categories and build your points balance faster using American Express Membership Rewards, which transfer to Premier Points at a 1,000:1,600 ratio.
Points transfers are final once completed, so only transfer points when availability is confirmed. One of our favorite credit cards for earning Membership Rewards is:
- Earn 80,000 Membership Rewards® points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Apply and select your preferred metal Card design: classic Platinum Card®, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu.
- Earn 5X Membership Rewards® Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards® Points on prepaid hotels booked with American Express Travel.
- Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts® or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card®.
- $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card® on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Enrollment required.
- $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Cost includes $12.95 plus applicable local sales tax. Plus Ups are excluded.
- American Express has expanded The Centurion® Network to include 40+ Centurion Lounge and Studio locations worldwide. There are even more places your Platinum Card® can get you complimentary entry and exclusive perks.
- $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline.
- $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Uber Cash and Uber VIP status is available to Basic Card Member only.
- Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Enrollment required. Learn more.
- Breeze through security with CLEAR® lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Learn more.
- $695 annual fee.
- Terms Apply.
- Rates & Fees
- Earn 5X points for flights booked directly with airlines or with American Express Travel (up to $500,000 in purchases per calendar year).
- Earn 5X points on prepaid hotels booked with American Express Travel.
Final Thoughts
Booking an award flight with any foreign frequent flyer program that doesn't allow you to book online can be frustrating in the extreme. The total time on the phone added up to a little over an hour, and that was only trying to book for one person, on a fairly common award route, with a large partner airline.
Booking a round-the-world itinerary with multiple stopovers (one of the best sweet spots in the Club Premier program) would be hard going if you get the wrong sales agent.
Our advice if you struggle to make them understand your request is to simply hang up and call back until you get a rep that speaks good English and has a thorough understanding of the award booking process.
Have any experience redeeming Aeromexico awards? We would love to hear it in the comments!
For rates and fees of the cards mentioned in this post, please visit the following links: The Platinum Card® from American Express (Rates & Fees)
The comments on this page are not provided, reviewed, or otherwise approved by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.
Thank you for the insight on Aeromexico, but may I suggest this post be updated, since otherwise, since the liquidation of Alitalia, many of us now have only 2 SkyTeam transferrable points options in English – Delta and Air France/KLM, versus multiple options across Star Alliance and OneWorld and the fourth “shadow alliance” (basically Emirates + Etihad) – here is my experience with Aeromexico’s award booking engine just now, as a resident of Houston, who has dealt in broken Spanish all my life. I can not imagine that the phone booking process described in this post would be better than the online experience I had.
– I was able to search Aeromexico’s award bookings, without logging in. Only extremely basic Spanish vocabulary is necessary, which Google Translate made short work of (seriously – “To”, “From”, “One Way”, “Round Trip”, “Conditions”). I can understand, people from the northern USA might find the language barrier insurmountable, but for Americans living in the Southwestern states, light duty basic Spanish words and phrases is part of everyday life for most of us.
– The fuel surcharges are shown in MXN (Mexican Pesos), but Google Translate made short work of converting to USD dollars.
– The award points shown on the row of dates (1 week) at the top of the search results were not always the lowest point level itinerary available when I would click on the date. So it is always worth it to check a date even if the required point level show was obscenely high. The suggestion in the post to search on Delta’s or Air France/KLM’s websites first might be helpful for this point.
– Aeromexico’s award search engine was VERY FAST.
– Did not see a way to see on which days award flights were available across an entire month at once, besides toggling the row of dates from one week to the next (or previous).
– Here are some routes I searched one way and what I found today (11/12/2021) for award redemption across various dates in December 2021 and January 2022. There were lots of flight choices at the redemption circumstances described, across multiple dates.
* Mexico City to Tokyo – 140,000 points Business Class on Aeromexico and Korean Air, changing planes in Seoul, fuel surcharge USD $219. But not available from Houston.
* Houston (HOU – Hobby Airport) to Seoul – 60,000 points Economy on Delta, changing planes in Atlanta. That was on Delta’s 717 HOU to ATL and A350-900neo from Atlanta to Seoul. Many other choices at what appeared to be Delta’s dynamic award pricing of hundreds of thousands of points.
* San Francisco to Seoul – appeared to be Delta’s dynamic award pricing (hundreds of thousands of points on Delta, Korean Air, Air France, for economy class. The Air France flights were also available in Business Class (changing planes in Paris, so really long flight time, hundreds of thousands more points. The lowest available flights were Korean Air 60,000 points.
* Seattle to Seoul – similar situation to San Francisco to Seoul.
* Houston (IAH) to Buenos Aires – 110,000 points in Business Class – Aeromexico IAH-Mexico City, Mexico City to Garulhas on the 787, then GOL from Garulhas to Buenos Aires. Am a little suspicious, because I thought GOL has no business class, but Aeromexico’s site is presenting the entire journey as being in Business Class.
* Houston (IAH – Bush Intercontinental Airport) to São Paulo (Garulhas) – same result as Houston to Buenos Aires but without GOL. Having flown Aeromexico 787 Biz Class in the past (not on this route), I would consider this a decent biz class redemption using American Express Membership Rewards 1:1.6, less so using Capital One points 1:1, of comparable value to American / Delta / United biz class to South America.
Conclusion – I would love some clarification on whether Aeromexico might be mixing and matching economy and biz class seats on itineraries it is presenting as being in biz class (Alaska Air does this too, but tags mixed class itineraries as such). But if in the future we should lose the ability to transfer points to Delta or Air France/KLM, then Aeromexico could actually be a viable ONLINE alternative. Also, if a sweet spot award shows up on Aeromexico’s site, but not on the other SkyTeam sites, and we are sure we won’t need to change plans at all before the flight.
Stephen – thanks for this info. To specifically address GOL, you are correct that they don’t have business class. Their best is premium economy. From personal experience, I can confirm that “business” tickets with a segment on GOL will put you into premium economy on GOL, since that’s their best product on flights within South America. For the other info, this will help us, since we need to update and refresh our Aeromexico program overview soon. It’s a bit dated.
Not sure if it’s worth collecting these miles if it’s so hard to redeem!
Not the easiest way to get those miles to work on Aeromexico!
Aeromexico’s mileage program definitely has some sweet spots, but it’s not the easiest to deal with according to my friend who is a frequent flyer on Aeromexico.
It’s true that booking an award flight with any foreign frequent flyer program that doesn’t allow you to book online can be frustrating in the extreme and the worst offender is Air Berlin that although does allow to book you some flights online still requires you to give them a call on many occassions and forget about getting anything done if you don’t speak German. Sometimes I thinks they do it on purpose just to minimize the number of calls they get.
Well, it seems that apart from the earning and spending mechanism the most difficult part is booking an award flight.
Not a very easy to use programme!
Agree!
Interesting comment from Karen. And, I’m not sure how I’d manage figuring out some mileage programs where it not for the experts weighing in on them.
Well this does sound frustrating! I have heard they are a good airline, however, the customer service does seem to leave much to be desired. Even if I have used a US carrier miles on them and then flown..the flying itself and crew are good but sometimes at the ticket counter, etc are more of well, “you didn’t book it through us so I won’t really help you much”. This is what I’ve found a few times. Anyone else have the same problem?
I’d rather just get AS miles instead… seems like its much easier especially when I can just fly AA to go to MX and the like
Sounds like it’s better to book online using a Spanish-English dictionary instead of calling in…