Hyatt Introduces 48-hour Cancellation Policy

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Hyatt has published a news release updating the default cancellation policy for reservations created or modified as of January 1, 2018. The change increases the default cancellation policy from 24 hours to 48 hours.

World of Hyatt Explorist and Globalist members will continue to enjoy a 24-hour cancellation policy on reservations where 48 hours is standard, excluding Hyatt Residence Club resorts, Miraval resorts, and M life resort destinations. Additionally, the reduced cancellation period excludes pre-paid / non-refundable rates and when the cancellation policy exceeds 48 hours.

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Content of News Release

Effective for reservations made or changed on or after January 1, 2018, Hyatt will implement a revised minimum cancellation policy that allows hotels to manage guestroom availability more effectively, including offering rooms and upgrades to rooms that would have otherwise gone unoccupied.

This new default cancellation policy requires guests to cancel their reservations at least 48 hours in advance to avoid a cancellation fee. Because each Hyatt hotel may continue to set its own cancellation policy based on local market dynamics and expectations, we always encourage guests to check the cancellation policy at the time of booking. It will continue to be transparently communicated at the time of booking and in guest emails.

While this change is designed to improve room availability, we recognize that flexibility is important and will offer relaxed criteria for our most frequent guests. Beginning with reservations made or changed on January 1, 2018, World of Hyatt Explorist, Globalist or Lifetime Globalist members will be able to cancel up to 24 hours before arrival when the hotel’s cancellation policy is 48 hours. This relaxed criteria will apply to all hotels excluding Hyatt Residence Club resorts, Miraval resorts and M life resort destinations and excludes pre-paid and non-refundable rates. It will also not apply when a hotel’s cancellation policy exceeds 48 hours.

Our Take

For most people this probably isn't an issue — but it does make last-minute speculative bookings more challenging. At the same time, Hyatt isn't the first here with SPG/Marriott already setting a 48-hour standard cancellation policy.

Regardless of the change, kudos to Hyatt for rewarding their most loyal members with keeping a 24-hour cancellation policy.

Hyatt Introduces 48-hour Cancellation Policy
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