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We recently saw Hyatt offering points for certain awards, and now it seems IHG is doing the same for free night awards. Given that IHG didn’t extend awards that expired at the end of 2021, this could be a good way for members to get something in return for any awards that they weren’t able to use. Here are the details we’ve seen from members’ experiences.
Get Points for Your Expired IHG Free Night Awards
While IHG originally extended some free night awards from 2020 to 2021, those free night awards all expired on December 31, 2021. IHG extended Free Night Certificates issued in 2021. However, IHG didn't extend the 2020 certificates past December 31, 2021.
From data points and experiences shared in several places (such as here and here), we see that IHG has offered points in exchange for these expired free nights. Here’s how to see if you can get something — if this applies to you:
- Call 888.211.9874 and choose the option for “IHG Rewards account inquiry”.
- Ask if you can get points in exchange for your expired IHG free night awards
These awards are worth a maximum of 40,000 points each when redeeming for free nights. However, IHG is offering 25,000 points for them in most situations.
Some agents say members can’t have any points or extend the certificates – they’re just lost. There is no official IHG policy on this, so you may have to “HUCA” (hang up, call again). If you get something, the points will show up on your account as a “goodwill gesture”. Some members report needing multiple attempts calling IHG to actually reach a live person, and even then you might not receive anything.
Inconsistency in the industry creates stress for everyone. It also creates longer hold times and difficulty in reaching a competent phone representative. While it’s nice that you might be able to get some points for your expired IHG free night awards, it would be even better if IHG had an official policy on this. Marriott, for example, has extended status and awards, and its members know what to expect. IHG and Hyatt are offering points in exchange for expiring awards – but only to members that request it. So, you need a bit of luck and maybe some social skills.
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