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Credit card product changes are a common part of account management for many people. Not getting the value you hoped out of a card? Downgrading it to a no-annual-fee card is sometimes preferable to closing the account. In other instances, product changing to a premium card can be an excellent move. Some issuers even incentivize product changes.
Typically, you need to stay within a “family” of credit cards. Citibank breaks this mold, though. The unique Citi product change rules provide tons of flexibility to obtain another desirable card, including cards that you can no longer apply for directly.
Let's dig into the details of Citi product changes and why you may want to switch one of your cards to a different one.
Citi Product Change Rules
Here are the rules and restrictions for Citi credit card product changes:
- Your account must have been open for at least 12 months to be eligible for a product change.
- You cannot product change a business card to a personal card, or vice versa.
- You cannot product change within business cards; product changes apply only to Citi's personal cards.
Some things to be aware of before you request a product change:
- You will not be eligible for a welcome bonus on the new card.
- Product changes may take up to 51 days. If the conversion is within a given family, conversions tend to be much quicker — sometimes nearly instantaneous.
- As soon as you see the new card in the online account management, the new card terms are in effect — including the earning rates.
- If your card number has remained the same, you can continue to use the old card until you receive the new one. As an example, when converting a Citi Premier® Card to a Citi ThankYou® Preferred Card, the phone rep informed me that the new earning rates and benefits would apply immediately.
- It's possible to avoid resetting the 24-month clock on welcome offer eligibility. If your card number does not change, you will be eligible for a bonus on a card in the same family after 24 months. The clock will not reset. But if your card number does change, it will count as a closure of the original account, which will reset the clock for the card family you're converting from.
- Citi will charge you a pro-rated annual fee and offer a pro-rated refund of your old card's annual fee, based on the conversion date.
- Note that if you convert your card away from a card that earns ThankYou Points to one that doesn't, a couple of important items come into play:
- If you don't have any other card that earns ThankYou Points, you'll lose access to your points immediately.
- If you do have another ThankYou Points-earning card, you'll have 60 days to redeem your remaining points from the card you're closing. Your points earned from other cards are unaffected.
- You can transfer your points to another Citi user. Typically, transferred points are valid for 90 days from the date of the transfer. However, if the points are from a canceled card, they will still expire at the 60-day mark.
What Makes the Citi Product Change Rules Unique?
With most other issuers, you have a small family of cards for product changes. But Citi allows product conversions to most other cards.
For example, American Express allows product changes between its Hilton personal credit cards. With Chase, you can could upgrade from a Chase Sapphire Preferred® Card to the Chase Sapphire Reserve®; additionally, you could downgrade to a Chase Freedom Flex℠. That's because all of these earn Ultimate Rewards points.
What you cannot do is convert a Hilton card to a Delta card (with American Express), or a Sapphire card product to a United card (with Chase).
Citi allows these “out of family” conversions for many of their cards, making their product change rules the most flexible of any major bank. You might find yourself no longer in need of a card that earns American Airlines miles, such as the Citi® / AAdvantage® Platinum Select® World Elite Mastercard®, but you might be happy to convert this to an AT&T Access Card from Citi. Citi allows this.
Why Convert from One Card to Another?
There are several Citi cards that are attractive from a points-earning perspective but lack a sign-up bonus. The Citi® Double Cash Card is a great example. The card typically does not carry a sign-up / welcome bonus. Applying for another product, earning a bonus, and then product changing after a year becomes an attractive option.
If you're looking to pay down debt or finance a larger purchase, this card also comes with one of the best available introductory APR offers on balance transfers.
- Earn 2% on every purchase with unlimited 1% cash back when you buy, plus an additional 1% as you pay for those purchases.
- 2% cash back on every purchase - 1% when you buy + 1% when you pay
- 0% intro APR on balance transfers for 18 months. After that, the (Variable) APR will be 19.24% - 29.24% based on your creditworthiness
- Intro fee 3% of each transfer ($5 min) completed within the first 4 months of account opening. After that, 5% of each transfer ($5 min).
- No annual fee
The other primary reason to product change a Citi card is to obtain one of their many discontinued cards.
List of Product Change-Eligible Citi Credit Cards
Here are the personal credit cards you can product change to or from:
- Citi ThankYou® Preferred Card
- Citi Premier® Card
- Citi® Double Cash Card
- Citi Custom Cash® Card
- Citi Rewards+® Card
- Citi® / AAdvantage® Executive World Elite Mastercard®
- Citi® / AAdvantage® Platinum Select® World Elite Mastercard®
- Citi® / AAdvantage® Gold World Elite™ MasterCard®
- Citi® / AAdvantage® Bronze Mastercard®
- AT&T Access More Card
- AT&T Access Card from Citi
- EXPEDIA®+ VOYAGER CARD from Citi
- Expedia® Rewards Card from Citi
- Costco Anywhere Visa® Card by Citi
- Citi® Dividend Card
Along with being closed to new applicants, the Citi Prestige® Card was even removed from product changes last year. Unfortunately, you can no longer obtain the product.
Another thing to note is that, in order to convert to Citi Costco, you must have a Costco account. This is a requirement of opening the card, as well. As long as you maintain a Costco membership, there is no annual fee on the Citi Costco card.
How to Product Change a Citi Card
Call the number on the back of your card to request a product change. Once you've verified your identity with the Citi rep, you can request a product change.
You may have to convince the Citi rep that your card is indeed eligible for a product change. In some cases, employees may not be aware that you can product change a card that earns American Airlines AAdvantage miles to a card that earns ThankYou points, but this is indeed possible based on people's experiences. Hang up and call again, if needed.
I'd also understood that you can complete a product change via chat with a Citi rep. However, when I tried this, the rep I was connected to directed me to call Citi to complete the change and provided the phone number for Citi account specialists: 1-800-950-5114. I was not aware of this change. It might just be recent, or maybe I got a bad representative.
Make sure you ask if the card number will change! I can recall the rep clearly stating that the card number would remain the same during my last Citi product change, so this question was answered before I even had to ask. This meant that the clock didn't reset for earning a sign-up bonus on a new ThankYou Point-earning credit card.
The Citi product change rules are the most flexible of any major bank. Many people have taken great advantage of Citi's broad rules, converting cards to discontinued products such as the AT&T Access More or Citi® Dividend Card. Using the product change rules from Citi has often been the only way to get some cards. It's awesome that Citi still offers this option — even for some products for which they no longer accept new applications.
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