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In the weeks since the implementation of the electronics travel ban, airlines have been coming up with various ways to mitigate the effect on passengers in general, especially those flying in premium cabins. First, Emirates offered a gate check service for large electronic devices, subsequently, Qatar and Etihad have upped the ante, with schemes to lend passengers in premium cabins laptops, and iPads.
Emirates has now joined the fray and is offering passengers Microsoft Surface tablets to use on their flight. Passengers will be able to place their work on a USB stick and then use the Surface tablet which comes pre-loaded with Microsoft Office 2016 to complete any work.
The complimentary service is available to all premium cabin passengers on non-stop flights from Dubai to the US. The service is not applicable to Emirates flights from Athens and Milan to the US as they are not subject to the electronics’ travel ban.
This travel ban is requiring airlines to get creative. Not having access to personal electronic devices can be a significant impact on productivity for the business traveler and this is another great innovative customer service focused move by Emirates, which aims to minimize disruption to passengers. Hopefully, this service combined with the gate check service will reduce to a minimum the inconvenience facing passengers due to the electronics ban.
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