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Citi card members who are iPhone users can be happy today. The new redesigned iPhone app for Citi cards has added a slew of new functionalities, including the ability to dispute fraudulent charges directly from the app. Citi’s step to streamline the process of disputing charges is certainly a welcome addition over the standard methods of using the phone or the company website, which on occasion can be onerous and time-consuming.
In addition to disputing charges, card members will also be able to do the following:
- Paperless Statement Enrollment: enrolling to receive paperless statements is now a breeze, and can be done directly through the app.
- Credit Limit Increase: members wanting to increase their credit limits can now make a direct request for the increase from their phone.
- Recurring Charges: managing recurring charges can be time-consuming, but card members can now quickly access and view a list of recurring charges from the app.
Citi’s decision to upgrade the capabilities of their app is motivated by living
“In a world that is increasingly digital by default, we are intently focused on servicing our cardmembers where they want and when they want,” according to Alice Milligan, Chief Customer and Digital Experience Officer for Citi Global Cards and Consumer Services. She added that “Citi is making great strides in transforming our servicing model and providing cardmembers the ability to perform key banking tasks in their channel of choice. With this new dispute functionality within our mobile app, we’re excited to further elevate the digital experience and reimagine what mobile banking looks like.”
Although the news is that the update is restricted to iPhone users, Android users need not worry too much. According to the bank, they plan to extend the new functionality to Android users over the next month or so.
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