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In positive news, Norwegian Reward — the loyalty program of Norwegian Air — will lift its temporary CashPoints restrictions on November 1, 2021. Previously, members could use CashPoints on bookings. But, Norwegian restricted how points could be used.
Backstory on Norwegian Reward Limitations
Previously, Norwegian Air filed for bankruptcy, due to the Covid-19 pandemic and its impacts on travel. In the wake of this, they paused their Norwegian Reward program and use of CashPoints. That was in February 2021.
In May 2021, Norwegian Reward announced that it was “back” but with restrictions on the use of CashPoints. To sum it up: the airline was still hurting for cash, so you couldn't make 100% redemption bookings. You were restricted to cash+points bookings and had to spend at least 100€ to be able to use any CashPoints. A maximum of 1,000 CashPoints could be applied to each reservation, and each member was capped at 10,000 CashPoints per month.
As well as these redemption restrictions, Norwegian Air suspended all long-haul flights — including those to several destinations in the USA, Bangkok, Shanghai, Singapore, etc. In fact, the subsidiary Norwegian Long Haul was liquidated in January 2021. So, those long-haul flights probably won't be returning anytime soon.
CashPoints Restrictions Will End on Nov. 1
In good news for loyalty members, Norwegian Reward will remove these temporary CashPoints restrictions on November 1, 2021. In a press release, CEO Geir Karlsen said the program will return to its former state. This means no blackout dates, all seats available for award redemptions, and the ability to make full award bookings — no need for a percentage of cash payments on the booking.
This is good news for those with CashPoints sitting in their Norwegian Reward accounts. Now, you will be able to use them in full for award bookings on flights. Norwegian Air is still expanding its route network, so you won't be able to make award bookings across the Atlantic for a while. However, those planning to travel around Europe should be happy. You can find a list of their current routes here.
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