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Jess Farley Latest Posts

Chief Compliance Officer

Jess joined the AwardWallet team in early 2016 as a member of the writing team. Hailing from New Zealand, Jess discovered points and miles while traveling full-time with his wife and son, utilizing rewards to reduce travel costs and relying on credit card perks to make travel more comfortable.

His extensive knowledge of frequent flyer programs was acquired through hands-on experience, research, and many hours behind the keyboard helping design and implement AwardWallet’s backend tools and compliance systems.

When not immersed in his work at AwardWallet, you can find Jess running trails, cooking up a storm, wakeboarding, and traveling with his family. Jess is currently based in the idyllic Sunshine Coast in Queensland, Australia.

Latest Posts
Can You Use Credit Card Travel Credits to Pay Award Change and Cancellation Fees?

Can You Use Credit Card Travel Credits to Pay Award Change and Cancellation Fees?
Jess FarleyIan Snyder
by Jess Farley and Ian Snyder
April 27, 2025
37

One of the frustrating aspects of award travel is often needing to book well in advance to get the best price with your points and miles, knowing that your plans might change along the way. And some programs will charge you (handsomely!) if you have to make these changes. But if your credit card has travel credits, can you use these to cover the award change and cancellation fees?

Bad Flight or Subpar Stay? Here’s How To Get Fair Compensation From Airlines and Hotels

Bad Flight or Subpar Stay? Here’s How To Get Fair Compensation From Airlines and Hotels
Skye ClassJess Farley
by Skye Class and Jess Farley
December 27, 2024
26

Exploring the beauty of a foreign country, flying to exotic locales in luxury, sampling outlandish foods, and opening yourself up to new experiences are the best parts of travel. However, reality can sometimes fall short of our expectations, and there are valid situations when travelers need reimbursement. If you've wondered how to get fair compensation for a bad hotel stay or a problematic flight, follow these nine steps.

Delta SkyMiles® Gold American Express Card Welcome Offer

Delta SkyMiles® Gold American Express Card Welcome Offer
Jess Farley
by Jess Farley
October 8, 2024
0

The Delta SkyMiles® Gold American Express Card is offering 50,000 miles after you spend $2,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Whether you're a casual Delta flyer or looking to build your miles for future international travel, this card provides an affordable and effective entry to the SkyMiles ecosystem. If you want to earn SkyMiles while enjoying valuable travel perks like a free checked bag and priority boarding, this card is an easy choice.

Which Credit Cards Provide Free Roadside Assistance? [2024]

Which Credit Cards Provide Free Roadside Assistance? [2024]
Jess FarleyRyan Smith
by Jess Farley and Ryan Smith
April 12, 2025
57

Car-related frustrations are awful. Getting locked out, breaking down at the side of the road, or having a flat tire — whatever it is, it's frustrating. Luckily, there's a way to avoid expensive calls to a tow truck or mechanic when you've got car troubles. Holding the right credit card can give you this benefit for free. These are the best credit card options for complimentary roadside assistance.

The Best Credit Cards for Trip Interruption and Trip Cancellation Insurance [2024]

The Best Credit Cards for Trip Interruption and Trip Cancellation Insurance [2024]
Ryan SmithJess Farley
by Ryan Smith and Jess Farley
April 12, 2025
73

Wondering if you should purchase trip insurance to cover trip cancelations or interruptions? Enter credit card trip interruption and cancellation insurance, which can cover you for extra expenses when you must end a trip early (interruption insurance) or cancel it (cancellation insurance) for covered reasons. Which cards provide the best policies? Here's a closer look.

How To Redeem Singapore Airlines KrisFlyer Miles for an Award Flight

How To Redeem Singapore Airlines KrisFlyer Miles for an Award Flight
Mark JacksonJess Farley
by Mark Jackson and Jess Farley
July 13, 2024
41

Singapore Airlines KrisFlyer maintains a unique position in the world of rewards travel. It flies a quality hard product backed by excellent customer service and a reputation for providing a top in-flight experience. KrisFlyer miles offers some of the best premium cabin award redemptions and miles are easy to get thanks to partnerships with several transferrable rewards currencies. Want to book an award for yourself? Here's everything you need to know about redeeming KrisFlyer miles.