How To Use the Chase Travel℠ Portal How To Use the Chase Travel℠ Portal

How To Use the Chase Travel℠ Portal

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One of the best parts about Chase travel is the variety of options to use your Ultimate Rewards points. If you’re looking for the highest-value redemptions, you’ll want to start with our guide to all the ways to use Chase Ultimate Rewards points. Although it takes more effort, transfer partners make it possible to get business and first-class travel at a fraction of the normal cost.

But if you’re looking to save money on economy flights, hotels, car rentals, activities, or cruises, the Chase Travel℠ Portal can offer excellent choices that are simple to find and book.

What Is the Chase Travel Portal?

Chase Ultimate Rewards points can be redeemed at a fixed value towards the cost of any trip by using the Chase Travel Portal. The Chase Travel Portal is a private-label booking portal powered by cxLoyalty. You can search for flights, hotels, rental cars, vacation rentals (think Airbnb-style private-home listings), and things to do.

The options and prices shown in Chase's portal are not always the same as what you see elsewhere (such as Expedia or Hotels.com), so it pays to compare options. There are some types of bookings — like cruises and Southwest flights — that can’t be booked online at ultimaterewards.com. In those cases, you’ll need to call the Ultimate Rewards phone booking team at 866-951-6592.

a couple takes pictures together in front of hot air balloons in Cappadocia
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How Much Are Chase Points Worth?

The value you get for your Ultimate Rewards through the Chase portal depends on which credit cards you have. Since you can easily move Ultimate Rewards between your own cards (or even combine them with another member of your household), use this to make sure you're using your points for the best value possible when booking in the Chase Travel Portal. Here's how the redemption values stack up:

1.5 cents per point

The best credit card for booking with Chase Travel℠ is the Chase Sapphire Reserve®, which allows you to redeem points at  1.5 cents apiece toward the cost of your trip. This card is also an excellent choice for booking travel because it offers the most comprehensive travel protection and insurance in the industry. Coverage kicks in when you use your card or points to pay for a portion of your travel.

Chase Sapphire Reserve®
Chase Sapphire Reserve®
Annual Fee$550
Welcome Bonus Earn 60,000 bonus points after you spend $5,000 on purchases in the first 3 months from account opening.
Chase's flagship Ultimate Rewards card. You get a $300 travel credit, airport lounge access courtesy of a Priority Pass membership and industry-leading travel insurance benefits. New cardholders earn 60,000 bonus points after you spend $5,000 on purchases in the first 3 months from account opening.
  • Earn 60,000 bonus points after you spend $5,000 on purchases in the first 3 months from account opening.
  • $300 Annual Travel Credit as reimbursement for travel purchases charged to your card each account anniversary year.
  • Earn 5x total points on flights and 10x total points on hotels and car rentals when you purchase travel through Chase Travel℠ immediately after the first $300 is spent on travel purchases annually. Earn 3x points on other travel and dining & 1 point per $1 spent on all other purchases
  • Get 50% more value when you redeem your points for travel through Chase Travel℠. For example, 60,000 points are worth $900 toward travel.
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Access to 1,300+ airport lounges worldwide after an easy, one-time enrollment in Priority Pass™ Select and up to $120 application fee credit every four years for Global Entry, NEXUS, or TSA PreCheck®
  • Count on Trip Cancellation/Interruption Insurance, Auto Rental Coverage, Lost Luggage Insurance and more.
  • Member FDIC
  • Rates & Fees
  • 10X points on hotels and car rentals purchased through Chase Travel℠
  • 10X points on Chase Dining (including prepaid reservations and prepaid takeout purchased through Chase)
  • 5X points on airfare purchased through Chase Travel℠
  • 3X points on all other travel
  • 3X points on dining at restaurants
  • 1X points on all other purchases

1.25 cents per point

The Chase Sapphire Preferred® Card and Ink Business Preferred® Credit Card also offer solid value for bookings through the Chase Travel portal with a value of 1.25 cents per point towards the cost of your trip. Both offer solid travel protection; like that of the Sapphire Reserve, coverage applies to bookings made with cash or points.

Chase Sapphire Preferred® Card
Chase Sapphire Preferred® Card
Annual Fee$95
Welcome Bonus Earn 60,000 bonus points after you spend $5,000 on purchases in the first 3 months from account opening.
Our #1 recommended beginners rewards card featuring a 60,000-point signup bonus after you spend $5,000 on purchases in the first 3 months from account opening. This card comes with great benefits and earns valuable Ultimate Rewards points.
  • Earn 60,000 bonus points after you spend $5,000 on purchases in the first 3 months from account opening.
  • Enjoy benefits such as 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases, $50 Annual Chase Travel Hotel Credit, plus more.
  • Earn up to $50 in statement credits each account anniversary year for hotel stays through Chase Travel℠
  • 10% anniversary points boost - each account anniversary you'll earn bonus points equal to 10% of your total purchases made the previous year.
  • Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
  • Complimentary DashPass which unlocks $0 delivery fees & lower service fees for a min. of one year when you activate by 12/31/27. Plus, a $10 promo each month on non-restaurant orders.
  • Member FDIC
  • Rates & Fees
  • 5X points on Lyft rides through September 2027
  • 5X points on travel purchased through Chase Travel℠
  • 3X points on dining at restaurants worldwide
  • 3X points on eligible streaming services
  • 3X points on online grocery purchases (excluding Target, Walmart, and wholesale clubs)
  • 2X points on all other travel
  • 1X point per dollar spent on all other purchases

Ink Business Preferred® Credit Card
Ink Business Preferred® Credit Card
Annual Fee$95
Welcome Offer Earn 90,000 bonus points after you spend $8,000 on purchases in the first 3 months from account opening.
The most valuable Ultimate Rewards signup bonus on offer and our top pick for small business rewards cards. Business owners earn 90,000 bonus points after you spend $8,000 on purchases in the first 3 months from account opening. Plus, earn up to 450,000 points per year on a wide range of 3X bonus categories.
  • Earn 90k bonus points after you spend $8,000 on purchases in the first 3 months from account opening. That's $900 cash back or $1,125 toward travel when redeemed through Chase Travel℠
  • Earn 3 points per $1 on the first $150,000 spent on travel and select business categories each account anniversary year. Earn 1 point per $1 on all other purchases
  • Round-the-clock monitoring for unusual credit card purchases
  • With Zero Liability you won't be held responsible for unauthorized charges made with your card or account information.
  • Redeem points for cash back, gift cards, travel and more - your points don't expire as long as your account is open
  • Points are worth 25% more when you redeem for travel through Chase Travel℠
  • Purchase Protection covers your new purchases for 120 days against damage or theft up to $10,000 per claim and $50,000 per account.
  • Member FDIC
  • Rates & Fees
  • 3X points per $1 on the first $150,000 spent in combined purchases on travel, shipping purchases, Internet, cable and phone services, advertising purchases made with social media sites and search engines each account anniversary year
  • 1X point per $1 on all other purchases

It's worth mentioning that two Chase small-business cards offer 1.25 cents per point on these redemptions, but the cards aren't available to new applicants:

  • Ink Plus® Business Credit Card
  • Ink Bold Business Charge Card

1 cent per point

Lastly, Chase offers a quartet of cards that get one cent per point on the Chase portal. If you don't have a card from one of the higher tiers, these products work just like a normal cash-back card. But, thanks to the ability to combine points across your accounts, points earned with these cards can become more valuable. Consult our step-by-step guide to combining your Ultimate Rewards for more details.

Chase Freedom Unlimited®
Chase Freedom Unlimited®
Annual Fee$0
Welcome Bonus Intro Offer: Earn a $200 Bonus after you spend $500 on purchases in your first 3 months from account opening
The everyday workhorse of the Ultimate Rewards family of cards earns 1.5% cash back on every purchase, every day of the week. While the Freedom Unlimited earns cash back on its own, the points earned become even more valuable when you hold an Ultimate Rewards card with the ability to transfer points to partners.
  • Intro Offer: Earn a $200 Bonus after you spend $500 on purchases in your first 3 months from account opening
  • Enjoy 5% cash back on travel purchased through Chase Travel℠, our premier rewards program that lets you redeem rewards for cash back, travel, gift cards and more; 3% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and 1.5% on all other purchases.
  • No minimum to redeem for cash back. You can choose to receive a statement credit or direct deposit into most U.S. checking and savings accounts. Cash Back rewards do not expire as long as your account is open!
  • Enjoy 0% Intro APR for 15 months from account opening on purchases and balance transfers, then a variable APR of 18.99% - 28.49%.
  • No annual fee - You won't have to pay an annual fee for all the great features that come with your Freedom Unlimited® card
  • Keep tabs on your credit health, Chase Credit Journey helps you monitor your credit with free access to your latest score, alerts, and more.
  • Member FDIC
  • Rates & Fees
  • Earn 5% on purchases through Chase Travel℠
  • Earn 3% on dining at restaurants
  • Earn 3% on drugstore purchases
  • Earn 1.5% on all purchases

Chase Freedom Flex℠
Chase Freedom Flex℠
Annual Fee$0
Welcome Bonus Earn a $200 Bonus after you spend $500 on purchases in your first 3 months from account opening.
  • Earn 5% on up to $1,500 on combined purchases in bonus categories each quarter you activate
  • Earn 5% on travel purchased through Chase Ultimate Rewards
  • Earn 3% on dining at restaurants, including takeout and eligible delivery services
  • Earn 3% on drugstore purchases
  • Earn 1% on all other purchases

Ink Business Cash® Credit Card
Ink Business Cash® Credit Card
Annual Fee$0
Welcome Bonus Earn $350 when you spend $3,000 on purchases in the first three months and an additional $400 when you spend $6,000 on purchases in the first six months after account opening
Features a up to $750 cash back signup bonus, and you earn 5% cash back on a select range of business expenses on the first $25,000 spent each year.
  • Earn $350 when you spend $3,000 on purchases in the first three months and an additional $400 when you spend $6,000 on purchases in the first six months after account opening
  • Earn 5% cash back on the first $25,000 spent in combined purchases at office supply stores and on internet, cable and phone services each account anniversary year
  • Earn 2% cash back on the first $25,000 spent in combined purchases at gas stations and restaurants each account anniversary year. Earn 1% cash back on all other purchases
  • With Zero Liability you won't be held responsible for unauthorized charges made with your card or account information.
  • No Annual Fee
  • Redeem rewards for cash back, gift cards, travel and more through Chase Ultimate Rewards®.
  • 0% introductory APR for 12 months on purchases
  • Member FDIC
  • Rates & Fees
  • 5% cash back on the first $25,000 spent in combined purchases at office supply stores and on internet, cable and phone services each account anniversary year
  • 2% cash back on the first $25,000 spent in combined purchases at gas stations and restaurants each account anniversary year
  • 1% cash back on all other card purchases with no limit to the amount you can earn

Ink Business Unlimited® Credit Card
Ink Business Unlimited® Credit Card
Annual Fee$0
Welcome Bonus Earn $750 bonus cash back after you spend $6,000 on purchases in the first 3 months from account opening.
The best business card to earn Ultimate Rewards on non-bonus purchases, you receive a $750 cash back bonus after you spend $6,000 on purchases in the first 3 months from account opening. Earn 1.5% back on all business expenses.
  • Earn $750 bonus cash back after you spend $6,000 on purchases in the first 3 months from account opening
  • Earn unlimited 1.5% cash back on every purchase made for your business
  • No Annual Fee
  • Redeem rewards for cash back, gift cards, travel and more through Chase Ultimate Rewards®.
  • Earn rewards faster with employee cards at no additional cost. Set individual spending limits for greater control.
  • Round-the-clock monitoring for unusual credit card purchases
  • With Zero Liability you won't be held responsible for unauthorized charges made with your card or account information.
  • 0% introductory APR for 12 months on purchases
  • Member FDIC
  • Rates & Fees
  • Earn unlimited 1.5% cash back on every purchase made for your business

The legacy Chase Freedom® card also allows you to redeem points for 1¢ each through the portal but is no longer open to new applications.

Before you book anything, you should always make sure the Chase Travel Portal is offering a competitive price. Sometimes, travel providers offer discounts for booking directly with them, so you may be paying more (even though you’re redeeming points) by going through the Chase travel center. There are also a few downsides to booking with Ultimate Rewards — especially for hotel bookings with major brands — which we’ll cover in detail below.

Why Use Chase Travel Portal?

If your travel plans are flexible, you might save more with each point by transferring your Ultimate Rewards to airline or hotel loyalty programs and booking an award flight or free night award. The primary advantage of the Chase Travel Portal is that you can book any hotel or flight that is available for purchase with cash.

If you transfer points, you may be subject to frustrating blackout dates and far more limited flight and hotel options. Since airlines and hotels want to sell as many flights and rooms for cash as possible, they only make awards available when it's unlikely all the rooms and seats will be snapped up by paying customers.

How To Start Your Search

The beauty of booking through Chase Travel is that you generally get access to the same options as paying customers, even though you're using your points. Here's how the process works.

Getting started

Go to Chase.com/UltimateRewards and enter the credentials you use to access online banking.

Chase Ultimate Rewards travel portal log-in page

Choose a card to access

If you have multiple cards, you'll want to pick the card with the best redemption rate — and make sure to move your points from other cards to that one for the best redemption values.

Choosing a credit card to use in the Chase Ultimate Rewards travel portal

Click earn/use at the top

After choosing a card, click on “Earn/Use” at the top, next to the number of points available. This opens a menu, and you can click on “Travel” from here.

Chase travel portal menu options

This will take you to the start page, and you'll choose the type of travel you want to search for.

Chase travel portal search options

Booking Airfare in the Chase Travel Portal

It’s relatively easy to search for airfare on the Chase portal. For U.S. domestic travel in economy class, pricing is usually consistent with other online travel agencies (OTAs) like Expedia or Kayak, and the price you see is the price you’ll pay. For international economy-class flights and most flights in business and first class, Chase's pricing may not be as good as you can find on other sites. It's always a good idea to compare prices before you pay cash or redeem points.

Chase Ultimate Rewards flights search page

Chase's flight pricing

The sweet spot for Ultimate Rewards flights is economy airfare. Since the value of your points is tied to the cash price of the ticket — based on the revenue fare set by the airlines — the number of points you'll pay for business- and first-class tickets can be astronomical. A $4,000 round-trip ticket in a premium cabin costs 266,667 points (if you are getting the best possible rate of 1.5 cents per point with the Sapphire Reserve).

The reason this is such a bad deal is that you could potentially book the exact same business-class flight by using one of the 14 Chase transfer partners and booking an award ticket for 100,000 points or less.

Flight availability

On the other hand, the huge advantage with the Chase portal is that you have access to far more options than you'll get when using a transfer partner. When you book through a partner frequent-flyer program, you redeem points or miles for an award ticket. But award tickets are often subject to numerous blackout dates. If you want to book with miles, it may be hard to find low-cost saver availability or availability on a partner airline.

With the Chase Travel portal, you can book almost any flight that is for sale. For example, here is a search result for a flight from Cincinnati to Seattle:

Sample flight search from Cincinnati to Seattle

These Delta and Alaska flights can be booked through Chase travel with just 11,912 points if you have a

Chase Sapphire Preferred® Card
Chase Sapphire Preferred® Card
Annual Fee$95
Welcome Bonus Earn 60,000 bonus points after you spend $5,000 on purchases in the first 3 months from account opening.
Our #1 recommended beginners rewards card featuring a 60,000-point signup bonus after you spend $5,000 on purchases in the first 3 months from account opening. This card comes with great benefits and earns valuable Ultimate Rewards points.
  • Earn 60,000 bonus points after you spend $5,000 on purchases in the first 3 months from account opening.
  • Enjoy benefits such as 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases, $50 Annual Chase Travel Hotel Credit, plus more.
  • Earn up to $50 in statement credits each account anniversary year for hotel stays through Chase Travel℠
  • 10% anniversary points boost - each account anniversary you'll earn bonus points equal to 10% of your total purchases made the previous year.
  • Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
  • Complimentary DashPass which unlocks $0 delivery fees & lower service fees for a min. of one year when you activate by 12/31/27. Plus, a $10 promo each month on non-restaurant orders.
  • Member FDIC
  • Rates & Fees
  • 5X points on Lyft rides through September 2027
  • 5X points on travel purchased through Chase Travel℠
  • 3X points on dining at restaurants worldwide
  • 3X points on eligible streaming services
  • 3X points on online grocery purchases (excluding Target, Walmart, and wholesale clubs)
  • 2X points on all other travel
  • 1X point per dollar spent on all other purchases
or
Ink Business Preferred® Credit Card
Ink Business Preferred® Credit Card
Annual Fee$95
Welcome Offer Earn 90,000 bonus points after you spend $8,000 on purchases in the first 3 months from account opening.
The most valuable Ultimate Rewards signup bonus on offer and our top pick for small business rewards cards. Business owners earn 90,000 bonus points after you spend $8,000 on purchases in the first 3 months from account opening. Plus, earn up to 450,000 points per year on a wide range of 3X bonus categories.
  • Earn 90k bonus points after you spend $8,000 on purchases in the first 3 months from account opening. That's $900 cash back or $1,125 toward travel when redeemed through Chase Travel℠
  • Earn 3 points per $1 on the first $150,000 spent on travel and select business categories each account anniversary year. Earn 1 point per $1 on all other purchases
  • Round-the-clock monitoring for unusual credit card purchases
  • With Zero Liability you won't be held responsible for unauthorized charges made with your card or account information.
  • Redeem points for cash back, gift cards, travel and more - your points don't expire as long as your account is open
  • Points are worth 25% more when you redeem for travel through Chase Travel℠
  • Purchase Protection covers your new purchases for 120 days against damage or theft up to $10,000 per claim and $50,000 per account.
  • Member FDIC
  • Rates & Fees
  • 3X points per $1 on the first $150,000 spent in combined purchases on travel, shipping purchases, Internet, cable and phone services, advertising purchases made with social media sites and search engines each account anniversary year
  • 1X point per $1 on all other purchases
card or only 9,933 points if you have the Sapphire Reserve card.

When I searched, the Delta flight wasn’t available at all with miles through Chase’s airline partner Air France/KLM Flying Blue. While availability is rare, this flight is typically priced at 12,500 Flying Blue points (plus $5.60 in tax), and you could transfer Chase points to Flying Blue to make the reservation.

Typically, you can book Alaska’s flights through its partner British Airways, which is also a Chase transfer partner. While availability can be difficult to find, it should cost around 12,500 Avios. If you need to book a connecting flight with British Airways, you'll likely end up paying even more. In both cases, that was more than buying the same flight through the Chase portal.

Basic economy

Basic economy fares are usually a bit cheaper than standard economy fares, but they come with additional restrictions that vary by airline.

Warning message about basic economy fare restrictions

Chase does include basic economy fares in the search results, but you'll see a warning and get a chance to upgrade (by using more points) before checkout. If you know you don't want to fly basic economy, pay close attention to the “rules and restrictions” listed below each itinerary option in the Chase Travel Portal.

Points earning

It may seem counterintuitive, but you will earn airline miles when you spend Chase points to buy a flight through Chase's travel portal. That’s because, from the airline’s perspective, you have the same type of ticket as someone who booked with their credit card through any other online portal. When you book travel with Chase, Ultimate Rewards deducts the points from your balance and pays the airline (typically with a credit card Chase has on file, which is why an airline might say, “You paid with a card ending in xxxx,” which can be confusing as that's not your credit card). These paid tickets, also known as revenue fares, will earn credit toward elite status and redeemable miles if you add your airline frequent flyer number to the reservation.

This is a significant difference from award tickets you book by transferring points to an airline's rewards program. Airlines can see that these bookings are “free” tickets, so they don't award miles or elite credit for your flight — with very few exceptions.

Although the number of miles earned on these bookings is generally much smaller than the number of Ultimate Rewards points you paid for the flight, it's still a nice benefit to keep in mind.

Southwest flights

Remember, flights on Southwest Airlines aren’t shown on Chase's Travel Portal. It’s always worth checking fares directly on Southwest's website. If you find a fare that you like, you can either transfer your Chase Ultimate Rewards points to Southwest Rapid Rewards at a 1:1 ratio (which is usually a better deal if you have the Chase Sapphire Preferred® Card) or call 866-951-6592 to book with Ultimate Rewards points directly (usually a better deal if you have the Chase Sapphire Reserve®).

Booking Accommodation in the Chase Travel Portal

Chase's hotel options have expanded dramatically in the past few years. The travel portal makes it easy to find and book accommodation for any type of trip. In the search results, you'll find helpful information about the property's location, as well as ratings and traveler reviews from TripAdvisor.

There are some great deals to be found, but you'll need to do some extra work to avoid being overcharged.

Chase's hotel pricing

Despite the convenience of booking hotels with Chase, the pricing can be far from transparent. Unlike with flights, where the price you see is the price you pay, Chase's hotel listings don't always do a great job of disclosing certain taxes and resort fees.

For example, if you want to stay at the Hotel Monteleone in New Orleans, Chase advertises a nightly rate of $307.

Hotel Monteleone New Orleans cash price from the Chase travel portal

But in the fine print, you'll see that it also tacks on $84 in hotel taxes and fees. That makes your total price for a two-night stay $698 (or 55,912 Ultimate Rewards points with the Sapphire Preferred). Chase also lets you pay with a combination of points and money, so you shouldn't have a problem using cash to cover any shortage. Thankfully, Chase has gotten much better about displaying additional taxes and fees earlier in the process, helping you clearly know the total cost.

Aside from pricing, there are a few things you should consider before you complete your hotel booking or vacation rental through Chase Ultimate Rewards.

Hotel elite benefits and status

Most major hotel chains will not honor elite status or benefits when you book through a third party. This means booking hotels through the Chase portal could mean foregoing late checkout, free breakfast, and complimentary room upgrades if you have elite status with a hotel chain. It also means that you may not earn points or get credit for your stay — something that could help you qualify for status in the coming year.

For some, this will make Chase hotel bookings a non-starter — and that's a completely rational choice if status matters to you. This is a big contrast from flights, where the airlines treat you just like other paying customers. The beauty of Chase Ultimate Rewards is that you have the flexibility to redeem them in lots of different ways. When you consider all the expenses on a typical trip, it should be easy to find a redemption option that doesn't force you to sacrifice benefits.

The other thing to keep in mind is that many of the hotel properties found in the Chase Travel Portal don't have any affiliation with a loyalty program. If you find a great deal on a boutique bed and breakfast, you won't be missing out on anything related to elite status by splurging with your Chase points.

Hotel cancellation policies

Chase does a nice job of clearly displaying the cancellation rules for accommodations. In some cases, you'll even have the option to pay a small premium for a more flexible cancellation policy. It can be worth checking the various cancellation policies available if you book with Chase, another website, or directly with the hotel. Compare the policies and price differences to see what works best for you.

A hotel booking page showing the cost differences for non-refundable and flexible change policies

Chase Sapphire Preferred $50 annual hotel credit

One of the perks of the Chase Sapphire Preferred® Card is a $50 annual hotel credit. But this annual hotel credit only works if you book a hotel through the Chase Travel portal. So it can make sense to book at least one hotel night per year through the Chase travel portal if you have the Sapphire Preferred. $50 is probably worth giving up some of your elite benefits, especially if you're staying at a hotel where you won't need elite benefits or points.

Booking Rental Cars in the Chase Travel Portal

Like searching for flights, searching for rental cars with Chase Ultimate Rewards is simple. With Chase car rentals, the price shown is actually what you pay, so you won't get any nasty surprises. Note that prices for multi-day bookings are displayed as the total price for your entire trip. Since many other booking sites display the cost per day, you may need to grab your calculator to compare prices head to head.

There are a few things specific to rental cars that you should consider before you book through Chase's Travel Portal.

Primary auto insurance

One of the best things about the Chase Ultimate Rewards family of cards is that many of the cards offer primary (rather than secondary) collision damage waiver for auto rentals. When you book through the Chase Travel Portal, this coverage applies even if you use points to cover all (or a portion) of the rental price. It's important to know that this insurance policy does not cover personal liability if another person is injured or you damage another vehicle. Still, the Chase car rental insurance is a great benefit, and it's far more comprehensive than you'll get with other rewards cards.

Corporate codes and coupons

You can’t apply corporate codes or coupons to your reservation. Want to use that sweet AAA discount and the free weekend day coupon? You’ll have to pay cash and book directly. You'll also notice that when rental companies run limited-time promotions, the lower prices aren't available using points.

Skip-the-counter rental programs

As with hotels, you could potentially miss out on elite status benefits for car rentals. If you are a member of a “skip-the-counter” rental program like Hertz Gold Plus or Avis Preferred, you can’t use it with reservations made via the Chase portal. Although benefits like a free upgrade to the next rental category aren't guaranteed for third-party bookings, there are plenty of data points from travelers who had no trouble with elite status recognition. You just might have to go inside and wait in line to add your loyalty number when picking up the car, rather than going straight to the car and driving off if you rented directly.

Cancellations

The cancelation policy for Chase car rentals can vary; always read the fine print before you book. However, in most cases, you can cancel the reservation up until the day before your travel.

Rental car sample booking with cancellation policy listed

Booking Activities in the Chase Travel Portal

Just about every travel company is trying to shove “experiences” down your throat these days. It’s hard to even find a room on Airbnb because the site pushes ancillaries so hard. For the most part, it’s clear why: This sort of stuff pays massive commissions, and travel companies have convinced themselves that “it’s what Millennials want.”

In that regard, you’d be forgiven for overlooking a category called “Activities.” The Chase portal is, surprisingly, an exception when it comes to major cities. Search in Las Vegas, and you’ll have access to top-notch show tickets with excellent seating and some of the best prices you’ll find anywhere. These would be a good deal with cash, and if you have the Sapphire Reserve, your points are worth 1.5 cents each!

You also can buy local airport transfers from Bell Trans, which are discounted to start with and even cheaper when you pay with Ultimate Rewards points. The Las Vegas Monorail sells tickets through the Chase portal at face value, so you get a nice discount when paying with points. The list goes on.

chase-travel-portal-activities-zombie-burlesque-1024x277

Unfortunately, you do have to sort through some options that are … interesting. But the ability to book top-notch shows and even Disney tickets with your points provides good value.

Booking Cruises in the Chase Travel Portal

Although the Chase Travel portal does feature a list of cruise packages (link only works if you're already logged in), you'll have to call 866-951-6592 and speak with an agent to book. Comparison shopping for cruises is about as difficult as comparison shopping for mattresses, but that’s a topic for another article. Without a doubt, there are some good deals to be found in this category, but without an online search that shows all the options (Chase notes that only a selection of cruises is featured), it may be hard to get a clear picture. Just be sure that you do a comparison search to ensure you’re getting a good deal. There are lots of other ways to use your Chase points if you don't find a good fit.

Maximizing Chase Ultimate Rewards

As we mentioned previously, the most valuable ways to use Chase Ultimate Rewards usually involve transfer partners. You can only take advantage of this option if you have at least one of the premium Ultimate Rewards cards that comes with an annual fee. If that's the case, you should always check whether you'll spend fewer points by transferring instead of booking through the Chase portal.

The reason transfer partners often get you more savings per point is that award redemptions don't always fluctuate with ticket prices. When tickets are expensive to buy, that doesn't always mean that an award ticket will also be expensive in points. However, you may need more flexibility with your dates to find good prices on award tickets. This is especially true of business- and first-class airfare where the fixed price of award travel is usually far below what you would pay to book through UltimateRewards.com.

The best way to decide if you are getting a good deal is to check the Chase Travel Portal, find the number of points required for your booking, and then check options for award bookings with Chase's 11 airline or three hotel partners. Keep in mind that you'll still need to pay taxes and fees on a flight award, while Chase Travel lets you pay for your entire purchase with points.

Doing the Math

Points and miles pros evaluate a potential booking by figuring out the number of cents they will save for each point redeemed. With the Chase portal, you won't need to do any math. The value will range from 1¢ to 1.5¢, depending on which cards you have (see above). For award bookings through a transfer partner, here's the calculation:

  1. Determine how much money the redemption will save you compared to paying cash for a comparable flight or hotel.
  2. Divide the savings by the number of points you'll spend on the award.

Since you normally pay taxes and fees on an award, the savings will be the retail price minus your out-of-pocket cost.

For example, if you could buy a flight for $529 or redeem 25,000 points + $11.20 in taxes, your savings would be $517.80. Divide that 25,000 (the number of points); you're getting a value of $0.0207 per point. (The number will be calculated in dollars, so just multiply by 100 if you want to know the value in cents.)

In this case, you'd be getting 2.07 cents per point, which is far better than you could do with the Chase portal, regardless of which card you have. For comparison, AwardWallet users tend to redeem their Chase points at 1.94¢ each with transfer partners.

Bottom Line

With so many complicated ways to redeem points, it's comforting to know that you have an easy way to exchange your points for flights, hotels, car rentals, and a variety of other travel experiences. Planning a trip can be a lot of work, so sometimes you'll want to lock in your plans without investing a lot of time searching for award sweet spots that could stretch your points a little further.

Many sites that cover points and miles are written by folks with unconventional jobs that offer the freedom to plan trips around award availability and blackout dates. For those with less flexibility, the Chase Travel portal is a great way to get the travel you want for a fraction of the normal cost. There's no shame whatsoever in booking a trip that doesn't squeeze every possible penny out of your miles. If you can score an itinerary with Chase Travel that works with your schedule and allows you to save money by paying in points, book away!

Just remember that sometimes Chase won't have the best price or won't have certain options you could book through other websites. Spend a few minutes ensuring you didn't miss a better deal elsewhere before you complete your payment.

For rates and fees of the cards mentioned in this post, please visit the following links: Chase Sapphire Reserve® (Rates & Fees), Chase Sapphire Preferred® Card (Rates & Fees), Ink Business Preferred® Credit Card (Rates & Fees), Chase Freedom Unlimited® (Rates & Fees), Ink Business Cash® Credit Card (Rates & Fees), and Ink Business Unlimited® Credit Card (Rates & Fees)

AwardWallet Tip of The Day
Did you know that when you delete a travel segment from your Trips timeline, we simply hide it, so that it doesn't automatically import again. If you ever wish to recover that segment, click Show Deleted Segments.
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