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Jess Farley Latest Posts

Chief Compliance Officer

Jess joined the AwardWallet team in early 2016 as a member of the writing team. Hailing from New Zealand, Jess discovered points and miles while traveling full-time with his wife and son, utilizing rewards to reduce travel costs and relying on credit card perks to make travel more comfortable.

His extensive knowledge of frequent flyer programs was acquired through hands-on experience, research, and many hours behind the keyboard helping design and implement AwardWallet’s backend tools and compliance systems.

When not immersed in his work at AwardWallet, you can find Jess running trails, cooking up a storm, wakeboarding, and traveling with his family. Jess is currently based in the idyllic Sunshine Coast in Queensland, Australia.

Latest Posts
Unlock Big Travel From Small Balances: A Guide to Combining Points Across Programs

Unlock Big Travel From Small Balances: A Guide to Combining Points Across Programs
Jenna HansenJess Farley
by Jenna Hansen and Jess Farley
September 18, 2025
110

Holding points across a range of rewards programs allows you take advantage of award availability as it appears and also means you’re not locked into one program that doesn't have any seats available to the destination you want to visit. This article looks at which programs provide the best options for consolidating your points and miles to "add up" to your next great redemption.

How to Use Chase Trip Delay Insurance to Get Reimbursed for Flight Delays

How to Use Chase Trip Delay Insurance to Get Reimbursed for Flight Delays
Jess FarleyAndrew Kunesh
by Jess Farley and Andrew Kunesh
May 23, 2025
36

Flight delays are inevitable when traveling by air. Planes get held up by weather, mechanical, or personnel issues, or you may get bumped due to the flight being overbooked. But, provided you pay with the right card, you won’t have to rough it in the departures lounge or wear the outlay of an expensive airport hotel. If you hold a Chase travel card, it’s likely you have access to some of the best Trip Delay protection available, provided you follow all the steps listed out below.

Can You Use Credit Card Travel Credits to Pay Award Change and Cancellation Fees?

Can You Use Credit Card Travel Credits to Pay Award Change and Cancellation Fees?
Jess FarleyIan Snyder
by Jess Farley and Ian Snyder
April 27, 2025
37

One of the frustrating aspects of award travel is often needing to book well in advance to get the best price with your points and miles, knowing that your plans might change along the way. And some programs will charge you (handsomely!) if you have to make these changes. But if your credit card has travel credits, can you use these to cover the award change and cancellation fees?

Bad Flight or Subpar Stay? Here’s How To Get Fair Compensation From Airlines and Hotels

Bad Flight or Subpar Stay? Here’s How To Get Fair Compensation From Airlines and Hotels
Skye ClassJess Farley
by Skye Class and Jess Farley
December 27, 2024
26

Exploring the beauty of a foreign country, flying to exotic locales in luxury, sampling outlandish foods, and opening yourself up to new experiences are the best parts of travel. However, reality can sometimes fall short of our expectations, and there are valid situations when travelers need reimbursement. If you've wondered how to get fair compensation for a bad hotel stay or a problematic flight, follow these nine steps.