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UPDATE: Amex has updated its Purchase Protection and Extended Warranty policies (again). Here's our post on the most recent changes.
The new policies will kick-in from 01/01/2020:
- Purchase Protection – cover will be reduced from 120 days to 90 days
- Extended Warranty – If the original manufacturer’s warranty is less than 1 year, Amex will match the length of the warranty. If the original manufacturer’s warranty is between 1 and 5 years, Amex will boost your cover with an additional 1 years of warranty
ORIGINAL POST
American Express has announced changes to its Purchase Protection and the Extended Warranty benefits that card members enjoy. Unlike a lot of recent changes in credit card benefits, this time around they are positive.
Purchase Protection
Amex has extended the period you can benefit from Purchase Protection from 90 to 120 days. Unfortunately, if you are a resident of New York, Indiana, Guam, Puerto Rico, or Northern Mariana Islands, your cover remains at 90 days. You can check to see if your terms and conditions have been updated for your specific card.
Extended Warranty
The Extended Warranty cover has been improved but will depend on the length of the manufacturer’s warranty.
- If the original manufacturer’s warranty is less than 2 years, Amex will match the length of the warranty
- If the original manufacturer’s warranty is between 2 and 5 years, Amex will boost your cover with an additional 2 years of warranty
Check the Extended Warranty coverage on your particular Amex.
Our Take
It is excellent news to see a positive change come through, for a change. Maybe Amex read our guides to the best credit cards for Purchase Protection, and to the best cards for Extended Warranty, and decided they needed to keep up with their main rivals, Chase and Citi. Either way, this is a good move that gives Amex a little boost!
Source: Points Miles and Martinis
The comments on this page are not provided, reviewed, or otherwise approved by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.
Hey,
I know this is old but I just wanted to check. If I decide to purchase extended warranty for my laptop (from the manufacturer), would Amex match that extended warranty as well or would it only match the original warranty that came with it? The following was mentioned in the document they have online under “Purchases Not Covered”:
“additional service contract or extended warranty coverage for a computer, computer component or part that You buy which already comes with an original United States of America, Puerto Rico or the U.S. Virgin Islands manufacturer’s and/or retailer’s
warranty, unless such coverage is provided and administered by the original manufacturer”.
This leads me to believe it will be covered, but whenever I call them up, I get the same guy I talked to the first time (3 times, what are the odds) and he keeps telling me it’s only the original manufacturer’s warranty. I even told him what the document states but he said he interpreted it in a different way, so I’m confused about this.
Thanks!
Only the original warranty.
Do the warranties cover purchases made abroad as well?
Yes.
My experience with American Express Extended Warranty has been very positive.
I had a purchase break and had no recourse under the normal warranty channels. I called up American Express, and they honored their Extended Warranty!
Finally, a positive change in benefits 🙂
On the insurance side of credit cards, there has been a lot of pull back. Glad to see some additions!
Thank you for the reminder on this coverage. I never seem to think about this benefit.
Even outside the US, Amex’s consumer protection is second to none.
I always forget about this benefit though I luckily don’t have much opportunity to use it. Thanks for the reminder. If it is used, even one time, that can go a long way to offsetting the cost of the annual fee for these cards. (Along with the more commonly used travel benefits.
I have to remember to check my AMEX cards on future electronics purchasesn. The increased warrenty is worth the lower rewards I’ll receive.
Does this also include using the SPG AmEx and the Hilton AmEx? These s are the ones I have.
Yes. If you click the links in the post it’ll take you to a list of cards included and their complete policies.
Good to know. Not many folks take advantage of these benefits. Are these protections uniform across all AMEX cards?
The policy is standard, but not all cards have all coverage.
Glad to see Amex upping its game. However we’ll only know for sure is when some people have actual claims if this addition is actually user friendly
The claims process itself hasn’t changed and is quite easy itself.
If you use some AMEX for renting a car you can also get free car insurance during rental.
Keep in mind, that insurance is NOT PRIMARY. More info here on cards that provide PRIMARY CDW/LDW coverage: https://awardwallet.com/blog/rewards-credit-cards-offer-primary-rental-car-insurance/
Kudos to Amex! Now if only they’d add trip delay protection…
Want to take bets?
I know right. That’s the main reason I perfer CSR over Platnium…. And no AMEX lounges in my airports.