Norwegian Introduces Family Points Pooling

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Norwegian just keeps getting better and better, after launching some of the cheapest ever transatlantic fares, the company has just upped the ante with the introduction of a family pooling account for miles — JetBlue does something similar.

While the company already has a frequent flyer program called Norwegian Reward, it is introducing a new standalone program aimed mainly at families. The new program, called Reward Family, will allow family members to pool their miles into one account, meaning you can get that award fare much more quickly.

Norwegian Family Account

Key Aspects of the Program

  • Family program is separate to the individual program
  • You can have up to 7 people in the family program
  • Existing Norwegian accounts can transfer their points into a new family account
  • The Head of the family account can nominate who has the ability to redeem the pooled miles
  • You are not strictly restricted to family members but friends can be added to the account to.
  • Norwegian elite status reward points are not pooled but stay with each member


It is a good move by Norwegian to let families pool their accounts, whilst they are not the only airline to allow pooling, it really helps to pool points when the earning rates are so low. Hopefully, more airlines will take heed from this and start to introduce family points pooling.

Source: The Points Guy

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  • Awesome! This makes it much easier to collect the points for the next award flight.

  • The_Bouncer says:

    Norwegian is starting to look like a good prospect, if they expand their TATL network.

  • I have Norwegian credit card, but the earning rate is pretty low (~1%)…

  • Agreed! Hopefully we will see more airlines follow suit!

  • Karen Klein says:

    I wonder if other airlines will follow, now that two airlines allow this. I see the positive things about pooling but what about the cons? I’m thinking immediate family and wonder if the rest of pooling people have a max age? I didn’t see anything about that. I love that you can choose who can redeem. That way chillins can’t just go and book something, if they somehow found your password.

  • Good. Even if you’re not a Norwegian user often, moves like these can sometimes pay dividends down the road and force others to review their own loyalty strategies. Some will never change of course. But it might have a positive impact elsewhere, not just Norwegian.

    • I think this is very true. It is entirely possible to benefit from Norwegian’s low fares without ever having to fly with them, due to the competition putting downward pressure of their rivals fares.

  • Does anyone have insight as to *why* they’d create a separate program? I see that individuals have to transfer to the family program. Just not getting the reasoning behind a separate program.

  • I think its good news as it may force other airlines to follow suit or at least rethink their strategies.

  • I already use JetBlue family pooling and it works out great… Happy to see this airline is doing something similar

  • It’s great to see more programs include points pooling. Definitely a good move.

  • It is good that they allow the Head of Family to designate who may redeem miles. I believe British Airways has some type of family pooling also and have read comments about some difficulties encountered by other than the Head of Family when they try to use the account.

  • How do we in the US collect Norwegian points?

  • great idea of pooling, hope other airlines match it

  • Nice to have this increased flexibility.

  • I’ve never used Norwegian before but am considering them for my next trip.

    • I haven’t either, but many friends and family have. Go in with your eyes wide open and expectations managed and you’ll have a good experience. Everything is an upcharge but the fact that they have newer aircraft makes the flight experience better.

  • Would love to see more airlines follow suit.

  • Norwegian are looking more and more impressive all the time. The legacy carriers will need to up their game.

  • Com’on DL, UA and AA!

  • This is definitely a positive move. BA does this and anyone in the family can redeem, but only for those in the family account or included on a designated list of “friends.”

  • Family pooling is great. Prob only way I have a chance to get a award tix

  • I really can’t see a lot of value in Norwegian Rewards programme.


    that’s an amazing idea: so useful

  • Paul Milligan says:

    This is greta news. I have over 12,000 miles in 4 AA accounts that are useless to everyone but combined in a family account would reward the money I spend on my families tickets. BA Norwegian and Qatar plus a few others do this and Hilton also recently moved to pooling. It rewards loyalty.

    • you can use those miles to book a hotel for yourself or for a friend. i think it is the best option to burn those miles…

  • Family pooling is a great way to accelerate earn

  • This is awesome! I’m flying Norwegian for the first time this year and being able to pool points with family will make me more likely to continue flying with them. I hope more airlines follow suit as well!

  • We r family of 5 and often travelling together. This programme enhancement is really handy!

  • That’s great for us that travel with kids all the time!

  • How do you spend Norwegian points? Cash-equivalent value?

  • charlesj says:

    Thank you. I was looking for options to pool or transfer points without a fee (or with a minor fee) besides JetBlue.

  • Useful to know as Norwegian are starting flights to Singapore.

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