The American Customer Satisfaction Index^® released it’s annual travel report last week rating consumer satisfaction for Airlines, Hotels, and Internet Travel Services. The 2016 report shows that although overall satisfaction with U.S. Airlines is at an all-time high, Internet Travel…

Sometimes unexpected scheduling conflicts and emergencies arise, forcing you to cancel or change award or revenue tickets. Without elite status, these changes can be downright costly, ranging from $150-$200 on most airlines. In these kinds of situations, there are a…